Customer Service Executive Mandarin

2 weeks ago


Kuala Lumpur, Malaysia Jom Kerja! Full time

Responsibilities:

- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Ensure customer satisfaction and provide professional customer support.
- Responsible for being part of the overall customer experience and journey
- Maintain quality in work ethics and processes
- Be involved with all other tasks as assigned by supervisor

**Requirements**:

- Minimum 1 year of relevant working experience in customer service environment.
- Fluency in Mandarin is a must
- Customer Service Orientated
- Excellent communication skills in both written and verbal
- Excellent internal personal skills to connect with customer
- Excellent analytical, problem-solving skills and multi-tasking ability
- Able to cope with work pressure.
- Ability to stay calm when customers are stressed or upset.

**Education**:

- STM/STPM (preferred)

**Language**:

- Mandarin (preferred), English (preferred)

**Working Days and Timing**: WFO, Rotational between 9 am to 9 pm (ex: 9am
- 6 pm / 12pm-9 pm) // Monday to Friday and Saturday half day (allowance provided)

**Work Location**: Either 2 offices, 1. Qsentral, KL or 2. Menara Manulife, Bukit Damansara (accessible via public trains)

**Job Types**: Full-time, Fresh graduate

**Salary**: RM3,200.00 - RM4,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (required)


  • Customer Service

    2 months ago


    Kuala Lumpur, Malaysia Carleton Executive Search Full time

    **OPERATION EXECUTIVE** **Report to Assistant Operation Manager** The Operation Executive will assist with both Warehouse and related customer service. Qualifications/Experience: - 1-2 Year(s) of working experience in the related field is required for this position. - Fresh graduates or high school leavers without any working experience will be...

  • Customer Service

    24 minutes ago


    Kuala Lumpur, Malaysia Carleton Executive Search Full time

    **OPERATION EXECUTIVE** **Report to Assistant Operation Manager** The Operation Executive will assist with both Warehouse and related customer service. Qualifications/Experience: - 1-2 Year(s) of working experience in the related field is required for this position. - Fresh graduates or high school leavers without any working experience will be...


  • Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...


  • Kuala Lumpur, Malaysia Elite Advance Service Sdn Bhd Full time

    **Roles & Responsibilities:** - Deliver fair outcome to our customers and ensure the quality of service in place. - Actively share customer feedback to internal departments to improve the customer experience. - Actively respond to the feedback received from the social medias. - Work with internal teams to ensure the pre & post service for all products are...


  • Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive -Technical **Timings**:Night Shift (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Chat Key Skills: Customer Service Mandarin Cantonese english - Customer Service Executive Qualification: Completed with SPM, UEC, ICGSE certificate Language:...


  • Kuala Lumpur, Malaysia The Makeover Guys Full time

    **The Role**: As the Customer Service Executive at The Makeover Guys, you will be servicing both the homeowners and agents. You will be working on the top 1% handpicked designer homes in Malaysia. Your work will directly impact our customer experience and sales. **What You’ll Do**: - Oversee the full cycle rental of our designer units - Service and...


  • Kuala Lumpur, Malaysia TalReso Consultancy & Advisory Sdn. Bhd. Full time

    _**Singapore Bank in Malaysia looking for Customer Service Executive**_ - Support Singapore customers - Ensures highest standard of service delivery on personalised phone services to our customers. - Responsible for answering incoming calls from clients and assisting them with their questions about the bank's products and services. - Determine the needs of...


  • Kuala Lumpur, Malaysia Agensi Pekerjaan Carpe Diem Executive Sdn Bhd Full time

    **Main Job Tasks and Responsibilities**: - Provide knowledgeable answers to questions about product, pricing, and availability. - Respond promptly to customer inquiries. - Handle and resolve customer complaints. - Maintain customer databases. - Communicate and coordinate with internal departments. - Provide feedback on the efficiency of the customer service...


  • Kuala Lumpur, Malaysia Brandt Business Service Full time

    **Job Brief**: **Responsibilities**: - Setting realistic expectations, resolving fulfilment-related problems and providing support to the customer, ensuring a high level of satisfaction. - Primarily handle inquiries via various channels & platforms about orders, payments, shipping, vouchers, etc. from both seller and buyer through native channels or...


  • Kuala Lumpur, Malaysia RHQM Full time

    **Customer Service Executive** - Assisting and resolving any concern/questions raised by client/customer. **Salary Package**:Basic Salary + Allowances **_(RM 2800 - RM 3500)_** **Working Location**:Klang Valley area **Working Hours**:Normal Office Working Hours **_(Monday to Friday, 9.00 am to 6.00 pm)._** **Requirements**: - Minimum SPM with credits -...


  • Kuala Lumpur, Malaysia RHQM Full time

    **Customer Service Executive** - Assisting and resolving any concern/questions raised by client/customer. **Salary Package**:Basic Salary + Allowances **_(RM 2800 - RM 3500)_** **Working Location**:Klang Valley area **Working Hours**:Normal Office Working Hours **_(Monday to Friday, 9.00 am to 6.00 pm)._** **Requirements**: - Minimum SPM with credits -...


  • Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service Technical support Mandarin Proficient in the Mandarin language Must be fluent in speaking both Mandarin and English Have experience...


  • Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service Technical support Mandarin Proficient in the Mandarin language Must be fluent in speaking both Mandarin and English Have experience...


  • Kuala Lumpur, Malaysia Agensi Pekerjaan Language Talent Solutions Sdn Bhd Full time

    Position: Customer Service Associate - Mandarin Speaker Location: Kuala Lumpur, Malaysia Working hours: 24/7 rotational shift **Salary**: RM5,600 - RM6,500 (basic) + OT + Night shift allowance **Responsibilities**: - Execute tasks in alignment with key performance metrics and actively contribute as a collaborative team member, going the extra mile to...


  • Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service Mandarin - Mandarin - CS Travel* Language - Mandarin + English Role: Customer Service Location: Cyberjaya, Malaysia Shift Timing: 24*7...


  • Kuala Lumpur, Malaysia Swivelt Sdn Bhd Full time

    **Description** Do you get excited by the thought of working for the world’s leading play and entertainment company in a continuously evolving, truly omnichannel environment? Join us as the Customer Service Executive for our client project team, based in Malaysia. **Responsibilities** - Manage of all kind orders, ensuring correct quantities, pricing and...


  • Kuala Lumpur, Malaysia TalReso Consultancy & Advisory Sdn. Bhd. Full time

    _**Singapore Bank in Malaysia looking for Customer Service Executive**_ - Support Singapore customers - Ensures highest standard of service delivery on personalised phone services to our customers. - Responsible for answering incoming calls from clients and assisting them with their questions about the bank's products and services. - Determine the needs of...

  • Operations Executive

    2 months ago


    Kuala Lumpur, Malaysia Carleton Executive Search Full time

    The Operation Executive will assist with both Warehouse and related customer service. **Qualifications/Experience**: - 1-2 Year(s) of working experience in the related field is required for this position. - Fresh graduates or high school leavers without any working experience will be considered too. **Job Requirements**: - Meticulous and detailed...


  • Kuala Lumpur, Malaysia Elite Advance Service Sdn Bhd Full time

    **Responsibilities**: - Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service. Provide clear instructions on complex issues. - Collaborate with the Customer Service QC team to conduct knowledge training, handle...


  • Kuala Lumpur, Malaysia ALEXANRA WORKS Full time

    **POSITION: CUSTOMER SERVICES EXECUTIVE/FRESH GRAD (MANDARIN SPEAKER)** **Responsibilities**: - To escalate unresolved queries to designated departments for further investigation. - To obtain and examine all relevant information to assess the validity of inquiries and to determine possible causes, and to propose appropriate solutions. - To communicate...