Mandarin Speaking Customer Service

2 weeks ago


Kuala Lumpur, Malaysia WEBHELP Full time

**Location**: Webhelp Office (Sunway Visio)

**Job Highlight**:

- Competitive salary package
- Multinational working environment
- Work location near to MRT and mall

**Role & Responsibilities**
- Handle inquiries via all supported media channels both inbound and outbound services and required to represent the organization appropriately to all guests and partners.
- Listen attentively to customer needs, concerns and demonstrate empathy while maximizing opportunity to build rapport with the customer
- Handle accurate documentation of interactions, maintain data accuracy in the relevant contact management system, and understand a variety of media sources that interface with the service centre.

**职位描述 :角色和责任**
- 确保向我们客户提供的服务符合合同关键绩效指标(“KPI”)
- 明确客户要求;提出更多问题以更好地解决问题,使用 SOP 知识和资 源恰当地提供解决方案
- 认真倾听客户的需求和顾虑;表现同理心,同时最大限度地利用与客户建立融洽关系的机会
- 使用商定的程序,以礼貌、友好和专业的方式迎接客户
- 深入了解我们的标准操作程序 (SOP),以确保提供最好和最准确的支持形式。

**Job Requirements**
- **Fresh graduates are encouraged to apply**:

- **Languages required: Mandarin or Cantonese to deal with clients from Taiwan or Hong Kong market. (Speak, Read & Write)**

**工作要求**
- 拥有 SPM 或更高的学历
- 所需语言:基本华语或粤语
- 能说,读,写华话或广东话

**Benefits Offered**
- EPF, Socso & EIS
- Medical Leave & Annual Leave
- KPI Incentive
- Medical insurance
- Competitive salary package
- Comprehensive learning and development plans for your career growth
- Fast career advancement opportunity
- Cross culture & fun working environment

**我们将提供**
- KPI 奖励
- 病假和年假
- EPF,Socso 和 EIS
- 医疗保险
- 有竞争力的薪酬待遇
- 提供培训
- 快速的职业发展机会
- 跨国文化和有趣的工作环境

CSMC

**Salary**: RM3,000.00 - RM4,000.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Night shift
- Rotational shift

Supplemental pay types:

- Performance bonus

Application Question(s):

- Are you able to work in KL office?

**Language**:

- Mandarin or Cantonese or both language (preferred)


  • Customer Service

    2 weeks ago


    Kuala Lumpur, Malaysia SRkay Consulting Full time

    **Descriptions**: - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Build sustainable relationships and engage customers by taking the extra mile - Keep the customer’s privacy and protect customer information - Meet personal/team qualitative and quantitative targets - Handle simple to...


  • Kuala Lumpur, Malaysia Pinnacle Contact Center Sdn Bhd Full time

    1) Full Name: 2) Age: 3) Job title : Customer Service Mandarin Speaker **Requirements**: - SPM & above - Able to speak & write in Mandarin or Cantonese **Duties & Responsibilities**: - To reconnect and reactivate Customers account - Attend to Customers complaints **Working Day**: - 5 days Working 2 days Off **Working hours : Shift x 3**: - 0700 -...


  • Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time

    **Position: Mandarin Speaking Customer Service (Gaming Project)** **Client Background: MNC** **Location: Kuala Lumpur, Malaysia** **Tenure: Permanent** **Remuneration**: - Basic Salary: RM4,000 - 4,400 - KPI Allowance - Night Shift Allowance - Bonus **Responsibilities**: - Respond to players' in-game inquiries and provide solutions to issues. - Handle...

  • Customer Service

    2 weeks ago


    Kuala Lumpur, Malaysia SUPER HERO FAMILY ENTERPRISE Full time

    **Language Requirement : Prefer Mandarin speaking** **Requirements**: - with relevent customer service experience - Full Time Jobs - Proficiency in English and Bahasa Malaysia (both verbal and written) Responsibilities: - Exceed customer expectations with exceptional service and accurate information. - Collaborate with team members to meet and exceed KPI...


  • Kuala Lumpur, Malaysia Language Talent Solutions Full time

    WE ARE HIRING MANDARIN CUSTOMER SERVICE! Salary Package : RM 4,000-RM 4,500 (Base on Experience) - Working Days : 5 Working Days 2 Days Off - Working Hours: 24/7 Rotational Shift Roles & Responsibilities: - Participate in activities designed to improve customer satisfaction and business performance - Track, document and retrieve information in call...


  • Kuala Lumpur, Malaysia ALEXANRA WORKS Full time

    **POSITION: CUSTOMER SERVICES EXECUTIVE/FRESH GRAD (MANDARIN SPEAKER)** **Responsibilities**: - To escalate unresolved queries to designated departments for further investigation. - To obtain and examine all relevant information to assess the validity of inquiries and to determine possible causes, and to propose appropriate solutions. - To communicate...


  • Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service Technical support Mandarin Proficient in the Mandarin language Must be fluent in speaking both Mandarin and English Have experience...

  • Customer Service

    13 hours ago


    Kuala Lumpur, Malaysia LTS Search Full time

    Salary Package : RM 4,000-RM 4,500 + KPI Working Days : 5 Working Days 2 Days Off Working Hours: 24/7 Rotational Shift Roles & Responsibilities: - Participate in activities designed to improve customer satisfaction and business performance - Track, document and retrieve information in call tracking database - Listen attentively to customer needs and...


  • Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Analyst **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Communication Customer Service Proficient in the Mandarin language Must be fluent in speaking both Mandarin and English Have experience at least 2...


  • Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service BPO industry Bilingualism Must be fluent in speaking both Mandarin and English**Education Qualification Background**: -...


  • Kuala Lumpur, Malaysia Coreil Consulting Sdn Bhd Full time

    **Customer Service Representative - [Mandarin Speaker] / 客服专员 - [中文]** Location: Kuala Lumpur Working time: Shift provided **Salary**: Up to RM3,000 - Responsible in solving customer enquiries and problem - Received customer feedback and forward to respective department - Test and verified on Company product and system - Assist to handle others...


  • Kuala Lumpur, Malaysia Coreil Consulting Sdn Bhd Full time

    **Customer Service Representative - [Mandarin Speaker] / 客服专员 - [中文]** Location: Kuala Lumpur Working time: Shift provided **Salary**: Up to RM3,000 - Responsible in solving customer enquiries and problem - Received customer feedback and forward to respective department - Test and verified on Company product and system - Assist to handle others...


  • Kuala Lumpur, Malaysia Coreil Consulting Sdn Bhd Full time

    **Customer Service Representative - [Mandarin Speaker] / 客服专员 - [中文]** Location: Kuala Lumpur Working time: Shift provided **Salary**: Up to RM3,000 - Responsible in solving customer enquiries and problem - Received customer feedback and forward to respective department - Test and verified on Company product and system - Assist to handle others...


  • Kuala Lumpur, Kuala Lumpur, Malaysia MindPec Solutions Full time

    About the RoleWe are seeking a highly skilled and motivated Mandarin Speaking Customer Support Specialist to join our team at MindPec Solutions.The successful candidate will have excellent communication skills, both written and verbal, and be able to effectively manage relationships with hundreds of restaurants.The primary responsibilities of this role...


  • Kuala Lumpur, Malaysia Agensi Pekerjaan Rf Sdn Bhd Full time

    **URGENT HIRING** **POSITION : CUSTOMER SERVICE EXECUTIVE - MANDARIN SPEAKER** **LOCATION : WISMA UOA, KL** **SALARY : RM 3000 - RM 5000** **5 days works, 2 days off** **Morning shift : 9am - 6pm** **Afternoon shift : 2pm - 11pm** Job Requirements - Minimum 1 year of experience in Customer Service - Can work on shift ( Morning / Afternoon / Night ) -...


  • Kuala Lumpur, Malaysia Agensi Pekerjaan Rf Sdn Bhd Full time

    **URGENT HIRING** **POSITION : CUSTOMER SERVICE EXECUTIVE (Care Advisor) - MANDARIN SPEAKER** **LOCATION : WISMA UOA, KL** **SALARY : RM 3000 - RM 5000** **5 days works, 2 days off** **Morning shift : 9am - 6pm** **Afternoon shift : 2pm - 11pm** Job Requirements - Minimum 1 year of experience in Customer Service - Can work on shift ( Morning /...


  • Kuala Lumpur, Malaysia Coreil Consulting Sdn Bhd Full time

    **Customer Service Representative - [Mandarin Speaker] / 客服专员 - [中文]** Location: Kuala Lumpur Working time: Shift provided **Salary**: Up to RM3,000 - Responsible in solving customer enquiries and problem - Received customer feedback and forward to respective department - Test and verified on Company product and system - Assist to handle others...


  • Kuala Lumpur, Malaysia Eteam Workforce Sdn Bhd Full time

    Hiring for Customer Service Role - **ABLE TO JOIN ASAP !!!!** **Salary Range: Basic 4500RM - 5000RM+ KPI 300** Working Location: Kuala Lumpur **Working Days: Monday - Sunday (5 Days)** **Working Hours: Rotational Shifts 24/7** **Work Type: Permanent Role** For More Information Contact Number : +60 3- 40650692 **Job Types**: Full-time, Permanent Pay:...


  • Kuala Lumpur, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

    **LOCATION**: - KL Sentral **JOB SCOPE**: - Handle and assist customers’ general inquiries via chat support system. - Taking ownership to solve challenges faced by customers and clients' partners. - Exceeding customer expectation in terms of customer service & accurate information. - Working in a team to achieve the required KPI elements and...


  • Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive -Chat **Timings**:Day Shift (Permanent) **Industry**:NON-BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Chat Key Skills: customer support- Malaysian that can speak in Mandarin and Cantonese basic English, as staff will support TW market. - Must be able to type in...