Mandarin Speaking Customer Service

7 months ago


Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time

**Position: Mandarin Speaking Customer Service (Gaming Project)**

**Client Background: MNC**

**Location: Kuala Lumpur, Malaysia**

**Tenure: Permanent**

**Remuneration**:

- Basic Salary: RM4,000 - 4,400
- KPI Allowance
- Night Shift Allowance
- Bonus

**Responsibilities**:

- Respond to players' in-game inquiries and provide solutions to issues.
- Handle and resolve related complaints, suggestions, and consultations.
- Engage with the players to gather feedback and enhance player’s satisfaction.
- Monitor and report any game anomalies or issues.
- Collaborate with technical teams to resolve issues promptly.
- Contribute to the improvement and optimization of existing processes and content.
- Provide primarily customer service based phone support to customers in Chinese Market.
- Activate and engage with client/customer whilst providing accurate information of customer’s issue at hand.

**Requirement**:

- Fluency in Mandarin and English (B2 level above) in speaking and written
- Extensive gaming experience: familiarity with the game will be considered an advantage

If you are interested in this job, please feel free to contact us for an initial consultation.

Contact details:
**Shunta Takai / EPS Consultants Malaysia**

**Salary**: RM4,200.00 - RM4,800.00 per month

**Benefits**:

- Dental insurance
- Health insurance

Supplemental pay types:

- Commission pay
- Yearly bonus

**Education**:

- Diploma/Advanced Diploma (required)

**Language**:

- Chinese (required)



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