Mandarin Speaking Customer Service
7 days ago
**Position: Mandarin Speaking Customer Service (Gaming Project)**
**Client Background: MNC**
**Location: Kuala Lumpur, Malaysia**
**Tenure: Permanent**
**Remuneration**:
- Basic Salary: RM4,000 - 4,400
- KPI Allowance
- Night Shift Allowance
- Bonus
**Responsibilities**:
- Respond to players' in-game inquiries and provide solutions to issues.
- Handle and resolve related complaints, suggestions, and consultations.
- Engage with the players to gather feedback and enhance player’s satisfaction.
- Monitor and report any game anomalies or issues.
- Collaborate with technical teams to resolve issues promptly.
- Contribute to the improvement and optimization of existing processes and content.
- Provide primarily customer service based phone support to customers in Chinese Market.
- Activate and engage with client/customer whilst providing accurate information of customer’s issue at hand.
**Requirement**:
- Fluency in Mandarin and English (B2 level above) in speaking and written
- Extensive gaming experience: familiarity with the game will be considered an advantage
If you are interested in this job, please feel free to contact us for an initial consultation.
Contact details:
**Shunta Takai / EPS Consultants Malaysia**
**Salary**: RM4,200.00 - RM4,800.00 per month
**Benefits**:
- Dental insurance
- Health insurance
Supplemental pay types:
- Commission pay
- Yearly bonus
**Education**:
- Diploma/Advanced Diploma (required)
**Language**:
- Chinese (required)
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