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Service Manager for Commercial Service Centre
2 months ago
**Service Manager for Commercial Service Centre (Cyberjaya)** **-** **(**230001U8**)**
- Handle inbound calls from our commercial service centre hotline, addressing enquiries pertaining to business account transactions.
- Provide technical support on the business internet banking.
- Support any digital initiative launches.
**Qualifications**
- Degree or diploma holder, preferably with work experience in a Contact Centre, Banking or Customer Service environment.
- Strong service mindset.
- Ability to take ownership to always deliver excellent service.
- Proficiency in English is a must, fluent in mandarin is good to have, to communicate with internal and external customers.
- Able to commit to working days following Singapore calendar.
- Able to commit to rotating shifts between 8am to 8pm (8 hours per day) from Monday to Friday
**Primary Location**: Malaysia-Selangor-Cyberjaya
**Other Locations**: Malaysia
**Job**: Customer Service
**Organization**: MAL E2P - Commercial Service Centre (DH)
**Schedule**: Permanent
**Job Posting**: 29-Aug-2023, 3:44:28 AM
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