Team Manager for Commercial Service Centre

2 months ago


Cyberjaya, Malaysia OCBC Bank Full time

**Team Manager for Commercial Service Centre (Cyberjaya)** **-** **(**230001U7**)**
- Manage day to day activities to ensure customer service standards are met.
- Monitor and walk the floor to ensure resources are always optimised and daily service targets are met.
- Perform service reviews with team to ensure quality, efficiency and compliant baselines are met.
- Handle escalation for client servicing issues.
- Develop and retain employee to maximise their potentials.
- Identify new ways of servicing customer and participate in process improvements initiatives to improve customer experience.

**Qualifications**
- Degree holder with at least 3-5 years of experience in client service in corporate banking.
- 2 years of experience in leading a team of staff.
- Highly effective team management skills.
- Strong organization and planning skills.
- Exhibit good interpersonal and communication skills.
- A strong service mindset, with the ability to take ownership, in providing excellent service to customers.
- Proficiency in English is a must, fluent in mandarin is good to have, to communicate with internal and external customers.
- Able to commit to working days following Singapore calendar.
- Able to commit to rotating shifts between 8am to 8pm (8 hours per day) from Monday to Friday

**Primary Location**: Malaysia-Selangor-Cyberjaya

**Other Locations**: Malaysia

**Job**: Customer Service

**Organization**: MAL E2P - Commercial Service Centre (DH)

**Schedule**: Permanent

**Job Posting**: 29-Aug-2023, 3:40:16 AM



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