Quality Assurance

3 months ago


Petaling Jaya, Malaysia Glob Pro BrainHunters Sdn Bhd Full time

**Salary: RM 3500- RM5500**

**Location: Old Klang**

**mode: WFH**

**Key Responsibilities**
- Conduct regular evaluations of customer service representative to measure their proficiency in handling player inquiries, resolving issues, and delivering exceptional services.
- Provide constructive feedback to agents to enhance their skills and performance.
- Ensure that customer operations comply with all relevant regulatory requirement and industry standards.
- Provide regular reports to management highlighting key qualities metrics, areas of Excellence, and improving opportunities.

**Requirements**:

- Minimum SPM/ diploma qualification.
- Fluent In English, Mandarin and Malay
- Min 2 years quality assurance working experience in BPO, or Call Centre
- Must own laptop/PC

**Benefits**
- EPF, Socso, Annual and Medical Leave
- Commsision
- Quaterly Incentives
- 13th Month of Salary
- Performance bonus
- Double pay on public holiday
- Fully WFH

**Job Types**: Full-time, Permanent

**Salary**: RM3,500.00 - RM5,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Vision insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Attendance bonus
- Performance bonus
- Yearly bonus


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