Avp - Business Manager

1 week ago

Kuala Lumpur, Malaysia HSBC Full time

-Job description

**Why join us?**

Wealth and Personal Banking is our global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking that best suit our customers’ needs.

The Chief Administration Office (CAO) provides the WPB Chief Operating Officer (COO) & Digital Transformation (DT) team with dedicated, forward thinking, strategic as well as ad-hoc business management support. This includes interacting with senior executive leadership teams across HSBC, regulators, and other external bodies on the COO & DT leads’ behalf. This includes and is not limited to providing business management support (communications, continuous improvement, strategy execution, financial management, governance, organisational design and people management / engagement and communications amongst other administrative items).

**What you’ll do**:
This role holder, supporting Chief Administration Office to provide:

- Central support via Business Management into various WPB CAO workstreams
- Assist to drive efficiency throughout WPB organization supporting achievement of annual plan and positioning HSBC for long-term
- Support in preparation for and follow up from a number of executive and management committee/governance forums, including covering costs management for WPB COO & DT and wider WPB
- Assist to provide robust financial planning, management, tracking and reporting, with Global WPB Finance
- Participate in business planning and strategic activities which may involve financial, technological and resource planning; and coordinate with relevant stakeholders as needed.
- Facilitate interlock discussions with key stakeholders with the wider WPB teams, to align business management and governance practices, and to support global WPB CAO initiatives
- Contribute to senior management decision making by collecting and presenting management information, performance information, analytics, forums and stakeholders feedback as needed.
- Support Service Catalogue related matters for WPB COO & DT and wider WPB where necessary (e.g., query management, act as supplying function coordinator, etc.).
- Project coordinate ad-hoc assignments, if required
Requirements

**What you will need to succeed in the role**:

- Strong financial analytical background and proven ability in financial/analytical reasoning (e.g. using KPIs), including being able to contextualize financial data into business activities and conclusions
- Strong understanding of HSBC structures, processes, and objectives across the Group
- Strong understanding of WPB business - functionally, financially, and operationally preferred
- High level of personal drive and motivation to ensure delivery of a broad range of outputs simultaneously across HSBC
- Able to articulate complex issues concisely and in simple language to support problem analysis
- Strong relationship management, collaboration and influencing skills
- Strong interpersonal and communication skills to communicate effectively and confidently
- Proven abilities in working across cultures
- Proven ability to provide new and enriched insights which helps with enriched business decision making
- Experience in managing a wide range of projects

**What additional skills will be good to have?**

**Management of Risk**:

- The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation.
- This will be achieved by consistently displaying the behaviours that form part of the HSBC Values and culture and adhering to HSBC risk policies and procedures, including notification and escalation of any concerns and taking required action in relation to points raised by audit and/or external regulators.
- The jobholder is responsible for managing and mitigating operational risks in their day to day operations. In executing these responsibilities, the Group has adopted risk management and internal control structure referred to as the ‘Three Lines of Defence’. The jobholder should ensure they understand their position within the Three Lines of Defence, and act accordingly in line with operational risk policy, escalating in a timely manner where they are unsure of actions required.
- Through the implementation the Global AML, Sanctions and ABC Policies, supporting Guidance, and Line of Business Procedures the jobholder will make informed decisions in

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