Technician Repairing Mobile Phone Executive

5 days ago

Johor Bahru, Malaysia MZ XPERT SERVICES SDN. BHD. Full time

Job Description : As a technician you are expected to make cosmetic repairs, check and diagnose faults, perform flashing of handsets and function test, change batteries/accessories and liaise between other senior technicians, be computer literate and be adaptable to change within this role. Main Duties & Responsibilities: - Practice Electro Static Discharge awareness in order to prevent accidental damage to equipment - Perform basic fault finding - Eliminate blacklisting, SIM card or network problems to ensure fault lies with the handset, or accessories - Perform functionality checks in order to eliminate user error - Ascertain the warranty status of a handset in order to eliminate damaged equipment - Perform functional test of handset using RF test equipment and PC in order to ascertain the nature of the defect/s (where applicable) - Perform software related/cosmetic repair to handsets in order to remedy diagnosed fault - Support team as and when necessary - Achieve agreed targets as specified in order to meet the requirements of the business - Maintain your equipment including anti static checks, regular calibration and the installation of software upgrades - Use own initiative to improve performance and quality of line - Ensure you meet all business KPI’s. Success will be measured by Key Performance Indicators (KPI’s) set around key areas of responsibility;
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent

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