Operation Manager
2 months ago
**### Key Responsibilities (MALE & FEMALE ARE WELCOME)**
**WE ARE ENCOURAGE FEMALE CANDIDATE TO APPLY AS WELL**
**1. **Daily Operations**:
- Oversee the daily operations of the restaurant, including front-of-house and back-of-house activities.
- Ensure that the restaurant meets operational standards and guest expectations.
**2. **Staff Management**:
- Train, and supervise staff members, including servers, kitchen staff, and support staff.
- Conduct performance evaluations and provide feedback to employees.
**3. **Customer Service**:
- Ensure that guests receive high-quality service and resolve any customer complaints or issues.
- Monitor customer satisfaction and implement strategies to enhance the dining experience.
**4. **Health and Safety Compliance**:
- Ensure that the restaurant complies with health, safety, and sanitation regulations.
- Conduct regular inspections to maintain cleanliness and safety standards.
**5. **Menu and Product Management**:
- Collaborate with chefs and kitchen staff to develop and update the menu.
- Monitor food quality and consistency, and implement changes based on customer feedback and market trends.
**6. **Operational Efficiency**:
- Identify and implement process improvements to enhance operational efficiency and reduce costs.
- Utilize technology and systems to streamline operations and improve productivity.
**7. **Reporting and Analysis**:
- Prepare regular reports on restaurant performance, including sales, customer feedback, and financial metrics.
- Use data to make informed decisions and drive improvements.
## Additional Skills
- **Leadership**: Strong leadership skills to motivate and manage a diverse team.
- **Communication**: Excellent verbal and written communication skills for interacting with staff, customers, and vendors.
- **Problem-Solving**: Ability to quickly address and resolve operational issues.
- **Organizational Skills**: Proficiency in managing multiple tasks and priorities efficiently.
- **Financial Acumen**: Understanding of financial management, including budgeting and cost control.
- **Customer Focus**: Commitment to providing exceptional customer service and enhancing the guest experience.
Pay: RM2,500.00 - RM4,000.00 per month
**Benefits**:
- Flexible schedule
- Free parking
- Meal provided
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental Pay:
- Attendance bonus
- Commission pay
- Performance bonus
- Tips
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Operating systems: 2 years (preferred)
- Food service: 2 years (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Bahasa Melayu (preferred)
**Location**:
- Kuala Lumpur (preferred)
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