Operation Manager

6 months ago


Kuala Lumpur, Malaysia Jom Kerja! Full time

Job Title: Operations Manager

Location: Kelana Jaya, Selangor

Language: English, Bahasa/Chinese

Overview:
**Responsibilities**:

- Oversee and manage daily operations to ensure smooth functioning of the organization.
- Develop and implement operational strategies to improve efficiency and productivity.
- Coordinate with department heads to align operational objectives with overall business goals.
- Monitor key performance indicators (KPIs) and metrics to track progress and identify areas for improvement.
- Manage and optimize resource allocation, including personnel, equipment, and materials.
- Develop and maintain standard operating procedures (SOPs) to ensure consistency and quality in operations.
- Foster a culture of teamwork, collaboration, and accountability among staff members.
- Lead and mentor a team of supervisors and frontline staff, providing guidance and support as needed.
- Identify training needs and organize professional development programs for staff to enhance skills and knowledge.
- Implement and enforce safety protocols and compliance standards to maintain a safe working environment.
- Collaborate with cross-functional teams to streamline processes and drive innovation.
- Analyze market trends and competitor activities to identify opportunities for growth and expansion.
- Prepare and present regular reports to senior management on operational performance and strategic initiatives.
- Proactively identify risks and develop mitigation plans to ensure business continuity.
- Stay updated on industry developments and best practices to drive operational excellence.

Qualifications:

- Bachelor's degree in business administration, operations management, or related field; Master's degree preferred.
- Proven experience in operations management, with a minimum of 2-3 years of people management experience as a Manager in Customer Complaints Operations that includes Fraud chargebacks.
- Strong leadership skills with the ability to motivate and inspire teams.
- Excellent communication and interpersonal skills, with the ability to interact effectively at all levels of the organization.
- Strategic thinker with a proactive approach to problem-solving.
- Solid understanding of business operations and process improvement methodologies.
- Proficiency in project management tools and software.
- Knowledge of relevant regulatory requirements and industry standards.
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
- Strong analytical and decision-making skills.
- Experience in the BPO is a plus.

**Salary**: RM5,000.00 - RM10,000.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

**Experience**:

- People Management: 2 years (required)
- Fraud Chargeback: 2 years (required)

Ability to Commute:

- Kuala Lumpur (required)

Ability to Relocate:

- Kuala Lumpur: Relocate before starting work (required)



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