Technical Offer @ Menara Tm
6 days ago
**Working days: Monday - Sunday**
**Working hours: Shift hours**
**Location: Menara TM, Bangsar**
**Job description**:
Monitor and execute first level support for the network and service restoration through Fault Management & Troubleshooting Network Operation Centre (NOC) for customer service resolutions. Provision customer service through the Network Management System (NMS). Activities include but not limited to:
- Perform task as a call centre and operational support, opening trouble tickets and problem escalation
- Handle customer concerns and problems through the telephone.
- Execute customer circuit testing via NMS performance
- Monitor Plan Maintenance activity
- Involve in projects
- Prepare reports as and when required
**Salary package**:
- Basic salary - RM2,000
- Shift allowance - RM150
- Mobile claim - RM59 exclude tax for unifi mobile only
- Overtime
**Requirements**:
- Diploma in Information Technology /Electronic and Electrical / Network/ Telecommunication
- Computer literate, willing to learn new things
- Fresh Graduates are encouraged to apply
**Salary**: RM2,000.00 - RM2,150.00 per month
Schedule:
- Rotational shift
Supplemental Pay:
- Overtime pay
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