Renewal Specialist

2 weeks ago

Bayan Lepas, Malaysia National Instruments Full time

**Responsibilities**:

- Deploys renewal sales strategy to maximize customer interactions
- Responds to inbound requests in a timely manner
- Finds opportunities for sales expansion (Multi-year renewal, VLA)
- Documents activities (SFDC, Oracle) and collaborates with sales teams
- Provides constructive feedback on areas for improvement
- Drive and ensures Multi-Seat agreement renewals to maintain and grow our Software Services agreements pipeline.
- Ensures end to end process (orders/quotes & contract management) have consistent quality and accuracy using NI Systems supporting out internal and external customers
- Collaborates and works as a trusted advisor for stakeholders providing support and adding value in important revenue generation conversations with customers
- Supports external and internal customers regarding order status, contract management, SW services troubleshooting, and any other general SW Services inquiries.
- Develops SW services and technical knowledge to ensure customer inquiries are attended promptly

**Qualifications, Knowledge, and Skills**:

- Education: bachelor’s degree in business administration, sales, or a related field. Relevant certifications in sales or customer relationship management are a plus.
- Language Skills: Fluent in English and Mandarin; proficiency in an additional language is a plus. Mastery of these languages is crucial for effective communication with customers and internal stakeholders.
- Experience: Minimum of 2 years of experience in customer services, software services renewal sales, engineering/technical, account management, or related roles. Experience in the technology industry is highly desirable.
- Renewal Management Skills: Proven track record in managing software services contract renewals, meeting, or exceeding renewal targets. Strong understanding of renewal processes, negotiation techniques, and customer relationship management.
- Customer Focus: Excellent customer service and relationship-building skills. Ability to understand customer needs and provide effective solutions to ensure customer satisfaction and retention.
- Communication and Collaboration: Strong interpersonal and communication skills, both verbal and written. Ability to collaborate effectively with cross-functional teams and influence stakeholders at various levels of the organization.
- Organizational Skills: Exceptional organizational and time management skills. Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
- Adaptability: Ability to adapt to changing business priorities and work independently with mínimal supervision. Comfortable in a dynamic and evolving work environment.
- Results-oriented: Proven ability to achieve and exceed sales targets and key performance indicators. Strong business acumen and a focus on driving revenue growth. Problem-solving: Resourceful problem solver with a proactive and solution-oriented mindset. Ability to anticipate challenges and implement effective strategies to overcome them.

L1-YT1

**Why NI?
There are many reasons to consider joining a company. Key among them are the people, the ideas, and the technology. At NI, we believe in the power and potential of connecting the three to create a path to success.

**The people**: We’re looking for curious and creative problem solvers who value diversity and fresh perspectives, are bold and kind, and willing to take chances.

**The ideas**: What did you want to be when you grew up? Did you want to program robots? Build flying cars? Leave the world better than you found it? At NI, we build on the big ideas of big dreamers to make their visions a reality.

**The technology**: With our tailored, software-connected approach, we support our customers through all phases of the product development cycle. From 5G and medical innovations to autonomous driving and the future of space travel, we help our customers Engineer Ambitiously every day.

We’ve long been globally recognized as a top employer. Our compensation and benefits are very competitive, as are our modern workspaces, career development and mobility opportunities, and a culture that fosters belonging and emphasizes community giving. We encourage our teammates to challenge the status quo and collaborate with one another to build innovative solutions.

No matter your career path, we’re here for you, for each other, and for the next generation of innovators who think bigger, aim higher, and go faster.

Are you up for the challenge of helping shape humanity for the next 100 years? If so, let’s get started, and let’s Engineer Ambitiously together.

**We are changing how we work by offering more flexibility. **NI has decided to take a hybrid approach (working both on
- and off-site) at an aggregate level. We know that different roles have different requirements, so we’re embracing a full range of options.

  • Renewal Specialist

    2 weeks ago

    Bayan Lepas, Malaysia National Instruments Full time

    Responsibilities: Deploys renewal sales strategy to maximize customer interactions Responds to inbound requests in a timely manner Finds opportunities for sales expansion (Multiyear renewal, VLA) Documents activities (SFDC, Oracle) and collaborates with sales teams Provides constructive feedback on areas for improvement Drive and ensures Multi-Seat agreement...

  • Manufacturing Specialist

    4 weeks ago

    Bayan Lepas, Malaysia EPS Ventures Sdn Bhd Full time

    **This is a one-year contract (Renewable/Converted to Permanent), with one month completion bonus** The primary responsibility of a Manufacturing Specialist is to build small sub-assemblies that will be then integrated into modules. This position would be required to read/understand work instructions (understanding of mechanical drawings preferred, but not...

  • Mis Executive

    7 days ago

    Bayan Lepas, Malaysia GREATECH INTEGRATION (M) SDN BHD Full time

    "1. Supervise the entire MIS department. 2. Assist in system requirement studies, implementation and documentation of IT projects. 3. Maintain hardware, software, and/or systems within predetermined budget. 4. Monitoring and improving network management, maintenance, performance and security. 5. Working / liaising with other departments on IT related...

  • Mis Executive

    2 weeks ago

    Bayan Lepas, Malaysia GREATECH INTEGRATION (M) SDN BHD Full time

    "1. Supervise the entire MIS department. 2. Assist in system requirement studies, implementation and documentation of IT projects. 3. Maintain hardware, software, and/or systems within predetermined budget. 4. Monitoring and improving network management, maintenance, performance and security. 5. Working / liaising with other departments on IT related...

  • Legal Assistant

    2 months ago

    Bayan Lepas, Malaysia Chin Hin Group Berhad Full time

    **Job Summary**: The legal assistant specializing in contracts supports the legal team within our construction company by managing and facilitating the contract process. They assist in drafting, reviewing, and organizing various contracts related to construction projects, ensuring compliance with legal requirements and company...

  • Legal Assistant

    2 weeks ago

    Bayan Lepas, Malaysia Chin Hin Group Berhad Full time

    **Job Summary**: The legal assistant specializing in contracts supports the legal team within our construction company by managing and facilitating the contract process. They assist in drafting, reviewing, and organizing various contracts related to construction projects, ensuring compliance with legal requirements and company...

  • Account Manager

    4 days ago

    Bayan Lepas, Malaysia Clarivate Full time

    Account Manager for Academic and Government segment covers a portfolio of products that include tools and services across Research & Analytics, Information Services, Library Software and Scholarly Books business units in Clarivate. Your main customers are public/private universities, government bodies such as national research institutes, research funding...

  • Customer Care Executive

    4 weeks ago

    Bayan Lepas, Malaysia Rentokil Initial Full time

    We are looking for a motivated, dynamic Customer Care Executive (Indoor Sales) to join our team based out of our offices in various locations. Your responsibilities will be to look to build on solid existing client relationships whilst also using your outstanding sales skills and outgoing personality to win new sales and clients in your sales territory. To...

  • Customer Care Executive

    1 week ago

    Bayan Lepas, Malaysia Rentokil Initial Full time

    We are looking for a motivated, dynamic **Customer Care Executive (Indoor**)** to join our team based out of our offices in various locations. Your responsibilities will be to look to build on solid existing client relationships whilst also using your outstanding sales skills and outgoing personality to win new sales and clients in your sales territory. To...

  • Customer Care Executive

    1 week ago

    Bayan Lepas, Malaysia Rentokil Initial Full time

    We are looking for a motivated, dynamic Customer Care Executive (Indoor) to join our team based out of our offices in various locations. Your responsibilities will be to look to build on solid existing client relationships whilst also using your outstanding sales skills and outgoing personality to win new sales and clients in your sales territory. To help...

  • Customer Technical Training

    4 weeks ago

    Bayan Lepas, Malaysia Dell Full time

    We are seeking highly skilled professionals in the fields of Data Analytics, Data Engineering, Data Science, and Computer Science (with programming expertise in Sharepoint,.NET, and PowerApps) to join our dynamic team. As a Data Analytics and Program Development Specialist, you will play a crucial role in predictive analysis, automation, and process...

  • Customer Technical Training

    54 minutes ago

    Bayan Lepas, Malaysia Dell Full time

    We are seeking highly skilled professionals in the fields of Data Analytics, Data Engineering, Data Science, and Computer Science (with programming expertise in Sharepoint,.NET, and PowerApps) to join our dynamic team. As a Data Analytics and Program Development Specialist, you will play a crucial role in predictive analysis, automation, and process...

  • Account Manager

    2 weeks ago

    Bayan Lepas, Malaysia Clarivate Full time

    Account Manager for Academic and Government segment covers a portfolio of products that include tools and services across Research & Analytics, Information Services, Library Software and Scholarly Books business units in Clarivate. Your main customers are public/private universities, government bodies such as national research institutes, research funding...

  • HR Manager

    3 weeks ago

    Bayan Lepas, Malaysia WorldFish Full time

    **About WorldFish** “WorldFish is a leading international research organization working to transform aquatic food systems to reduce hunger, malnutrition, and poverty. It collaborates with international, regional, and national partners to co-develop and deliver scientific innovations, evidence for policy, and knowledge to enable equitable and inclusive...

  • Service Supervisor

    4 weeks ago

    Bayan Lepas, Malaysia Rentokil Initial Full time

    **In this role you will be responsible for**: - Plan and check service schedules via in-house system - Manage and train service staff in order to improve the service quality - Make sure team members provide quality and timely services as per scheduled - Carry out regular quality assurance checks on completed services by spending 20% of available Supervision...

  • Service Sales Executive

    3 weeks ago

    Bayan Baru, Malaysia Otis Full time

    Date Posted: 2024-04-03 Country: Malaysia **Location**: Otis Elevator Company (M) Sdn Bhd, No. 2-1-50, Tingkat Mahsuri, 11950 Bayan Baru, Pulau Pinang. At Otis, it’s our people that make us different. Join the Otis family where collaboration, innovation and empowerment help each individual and the company reach new heights. Come and join us today and...

  • Service Sales Executive

    2 weeks ago

    Bayan Baru, Malaysia Otis Full time

    Date Posted:Country:MalaysiaLocation:Otis Elevator Company (M) Sdn Bhd, No , Tingkat Mahsuri, 11950 Bayan Baru, Pulau Pinang.At Otis, it's our people that make us different.Join the Otis family where collaboration, innovation and empowerment help each individual and the company reach new heights. Come and join us today and be part of the Forbes 2023 World's...