Chat Support Representative(Mandarin Speakers)

2 weeks ago


Kuala Lumpur, Malaysia REGENERATION RESOURCES Full time

Key Responsibilities:
1. Responding promptly and professionally to customer inquiries and resolving customer issues through our chat platform
2. Providing accurate information and guidance to customers regarding products, services, and technical troubleshooting
3. Building strong customer relationships and ensuring customer satisfaction through proactive communication and problem-solving
4. Documenting customer interactions and maintaining accurate records of customer inquiries, comments, and complaints
5. Collaborating with other team members to effectively resolve complex customer issues
6. Continuously updating knowledge of our products and services to provide accurate and up-to-date information to customers

**Requirements**:
1. Fluency in Mandarin (spoken and written) is a must
2. Excellent communication skills in both Mandarin and English
3. Proven customer service experience, preferably in a chat or online support role
4. Strong problem-solving and analytical skills
5. Ability to multitask and prioritize tasks effectively
6. Attention to detail and strong organizational skills
7. Ability to work in a fast-paced environment and meet performance targets

**Salary**: RM2,500.00 - RM4,000.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

**Language**:

- Mandarin (required)
- English (required)


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