Tiktok E-commerce Workflow Program Manager

3 days ago

Kuala Lumpur, Malaysia TikTok Full time

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality.

Roles & Responsibilities
- Manage vendors' performance, proactively detect potential risks and take solid actions to ensure and maintain good performance
- Responsible for the workflow of sites' moderation operation in Ecommerce including product, content and live streaming moderation
- Deep dive into sites' performance analysis, contribute insights, set up realistic and stretching goal and KPI metrics, keep tracking and driving efficient actions
- Seek improvement opportunities as a process expert to help to improve vendors' operation management efficiency
- Timely and effective work with stakeholders such as policy team, product & system teams, to help launch new workflows
- Partner with cross-functional teams (e.g., Product and Engineering), to build logical operational processes and tooling investments

**Qualifications**:

- Bachelor's degree or above
- Bachelor's degree or above
- 5+ years experience in Vendor Management / Operations Management
- Experience in large-scale operations working across or coordinating with multiple domains and business units
- Advanced knowledge of Excel/Google Sheets/Feishu sheets
- English proficiency is mandatory for this role
- The ability to think outside the box to identify issues and work to resolve them in partnership with business leaders but also bring ideas to innovate in our day-to-day operations

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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