Tiktok E-commerce Quality Assurance Management Lead

3 days ago

Kuala Lumpur, Malaysia TikTok Full time

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality.

Roles & Responsibilities
- Grow the local moderation quality assurance team and oversee their day-to-day operation for Ecommerce business
- Work with vendors to ensure quality targets are met by providing training programs and quality-related refresher
- Lead a multi-language moderation QA team and act as the main point of contact for quality assurance and content quality assessment tasks
- Continuously evaluate outcomes, propose improvements for auditing procedures, and ensure a high level of productivity and quality
- Develop and maintain QA programs complementary to the quality system, corporate objectives and policies
- Report, analyse, and provide insights on our quality process
- Provide reports and support the Moderation QA Manager
- Responsible for localising working processes and strategies, solving content concerns for local users with cross-functional teams such as content operations, product, engineering, legal and public relations

**Qualifications**:

- Bachelor’s Degree or equivalent education/experience, advanced degree is preferred
- Bachelor’s Degree or equivalent education/experience, advanced degree is preferred
- 2+ years experience working on content quality, safety or policy in a major tech or media company
- Recent and minimum 2+ years experience as Team Lead/Quality Manager/ Technical Lead, people management skills and currently managing large multicultural teams is a plus.
- Deep understanding of e-commerce compliance requirements and internet governance management
- Demonstrate good judgment, training and management skill

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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