Tiktok E-commerce Moderation Product and Process

3 days ago

Kuala Lumpur, Malaysia TikTok Full time

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality.

Roles & Responsibilities
- Support quality control and moderation team in launching quality improvement and moderation efficiency solutions
- Design and implement continuous process improvement initiatives to increase moderation efficiency and quality
- Gather business requirements for E-commerce moderation tools, products and workflows
- Work closely with cross-functional partners (moderation, quality control, product, engineering, data science) to identify, assess and resolve E-commerce moderation issues in our products, policy and processes, and global or regional in scope
- Manage the internal launch roadmap: effectively prioritize business requirements from internal teams to ensure effective launch readiness
- Design processes to address emerging E-commerce moderation pinpoints and risks

**Qualifications**:

- Bachelor's degree or above; product management background is a plus
- Bachelor's degree or above; product management background is a plus
- Experience with project management and complex coordination, preferably from e-commerce governance and social media background
- Excellent coordination skills and communication skills across multiple cross-functional teams to build plans and projects
- Familiar with e-commerce compliance requirements and internet governance management, with a certain level of business sensitivity and risk awareness
- Highly data-sensitive, capable of in-depth interpretation through data analysis
- Excellent communication skills
- Self-driven and comfortable working in a fast-paced environment
- Lean Six Sigma or process improvement is a plus

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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