Tiktok Commerce Labeling Quality Assurance

5 days ago

Kuala Lumpur, Malaysia TikTok Full time

Responsibilities
About Us
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

About the Team
The Governance and Experience team is a global team responsible for ensuring that our platform provides a safe, welcoming, and enjoyable experience for our Merchants, Creators and our community. We value user satisfaction and work on policies, rules and systems to ensure quality. We are currently looking for a TikTok Commerce Labeling Quality Assurance based in Kuala Lumpur, Malaysia.

**Responsibilities**:

- Perform daily audit on internal system;
- Provide analysis of errors and feedback to respective team;
- Work with training team to align policy understanding of QA and labelers;
- Provide support on Policy/Quality related questions on ad-hoc basis;
- Responsible in guiding new joiners in order to achieve ramp-up target;
- Work closely with Safety Specialist in order to provide feedback on quality;
- Identify potential errors in policy/SOP and correct them in time;
- Conduct quality meetings with the team to analyze errors;
- Responsible for progress management of labeling task and update with XFN stakeholders.

**Qualifications**:

- Bachelor's Degree or equivalent education/experience, advanced degree is preferred;
- Minimum 2 years working experience as Quality Assurance Analyst;
- Experience in Content Moderation/Content Quality/Content Safety/Labeling will be an added advantage;
- Strong attention to details and ability to work independently;
- Possesses good interpersonal skills;
- Fluency in Arabic is required to work for Arabic markets; Fluency in English is also required as it is the working language;
- Ability to multi-task in a high-tempo environment, adapt, and respond to day-to-day challenges of the role;
- Resilience and commitment to self-care to manage the emotional demands of the role.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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