Quality Assurance

7 months ago

Kuala Lumpur, Malaysia TikTok Full time

Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About
About the team
Our mission is to build a world where people can safely discover, create and connect. The AI Data Service and Eco Operations (ADSEO) team is responsible for the operation of security model training, and iteration under TikTok and other international products, to ensure product security and create a good atmosphere for content creation and community interaction. You will have the opportunity to join the fast-growing space of AI and contribute to the development of cutting-edge products.

As a Language Quality Assurance Specialist, you will be responsible for maintaining a high standard of quality in labeling to enhance AI model accuracy. You will be required to align on labeling standards and guidelines of language features with relevant stakeholders and drive continuous enhancement.

**Responsibilities**:

- You will perform daily sampling tasks for one or multiple projects in your working language.
- You will conduct thorough data analysis, feedback problems, handle appeals, and provide feedback on labeling quality.
- You will provide feedback and analysis on policy updates to identify areas of improvement and potential gaps.
- You will work closely with labeling teams, Project POC and Project QA to ensure the labeling quality is up to standard.
- You will participate in calibrations with Labeling teams alongside Project QA or provide further details through the offline method if necessary.
- You will work with AI Lab team or Model Training team to align and enhance the labeling guideline based on the language feature.
- You will work with a number of different cross-functional teams.
- You will participate in the development of quality inspection standards and continuously optimize the process and system platform.
- Any other duties as assigned.

**Qualifications**:
Minimum Qualifications
- Bachelor's Degree or equivalent education/experience, advanced degree linguistic background is preferred.
- Minimum 1 year working experience as Quality Assurance Analyst.
- Proficient in English and Malay as the role will oversee Malaysia market.

Preferred Qualifications
- Experience in Content Moderation/Content Quality/Content Safety/Labeling will be an added advantage.
- Pay attention to detail and is comfortable using data analysis to identify trends.
- Possess strong learning ability, cross-department communication, and collaboration skills.
- Able to work under mínimal supervision and have strong logic/ common sense related to job nature.
- Familiar with office software such as Excel, Word, etc. Experience with data processing and other data analysis tools are preferred.
- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
- Your resilience and commitment to self-care to manage the emotional demands of the role
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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