Quality Assurance

3 months ago

Kuala Lumpur, Malaysia TikTok Full time

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

Within Trust & Safety Operations our Project QA provide leadership and day-to-day management to our BPO vendors. You will take responsibility for ensuring that the team has the skills, resources & support to perform at a high standard and look at ways to improve efficiency and team success.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.

Some content viewed may violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.

What will I be doing?
- You will perform daily sampling tasks for one or multiple projects in your working language.
- You will conduct thorough data analysis, feedback problems, handle appeals, and provide feedback on labeling quality.
- You will provide feedback and analysis on policy updates to identify areas of improvement and potential gaps.
- You will work closely with labeling teams, Project POC and Project QA to ensure the labeling quality is up to standard.
- You will participate in calibrations with Labeling teams alongside Project QA or provide further details through the offline method if necessary.
- You will work with AI Lab team or Model Training team to align and enhance the labeling guideline based on the language feature.
- You will work with a number of different cross-functional teams.
- You will participate in the development of quality inspection standards and continuously optimize the process and system platform.
- Any other duties as assigned.

**Qualifications**:
What should I bring with me?
- Bachelor's Degree or equivalent education/experience, advanced degree linguistic background is preferred.
- Minimum 1 year working experience as Quality Assurance Analyst.
- Experience in Content Moderation/Content Quality/Content Safety/Labeling will be an added advantage.
- Proficient in English and Korean as the role will oversee Korea market.
- Pay attention to detail and is comfortable using data analysis to identify trends.
- Possess strong learning ability, cross-department communication, and collaboration skills.
- Able to work under mínimal supervision and have strong logic/ common sense related to job nature.
- Familiar with office software such as Excel, Word, etc. With data processing, experience and other data analysis capabilities are preferred.
- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
- Your resilience and commitment to self-care to manage the emotional demands of the role

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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