Customer Experience

3 weeks ago


Shah Alam, Malaysia mytukar sdn bhd Full time

**Role and Responsibilities**
- Responsible to drive great customer experience by driving awareness and understanding of myTukar'sproducts and services.
- Responsible to handle incoming and outcoming calls as per part of myTukar Customer Experience Team and working together with on - ground sales and inspection teams to customers.
- Responsible in managing leads from myTukar's online channel, call, social media, and nonsocial media platform to provide end to end service to provide an excellent customer experience journey when using myTukar's services.
- Responsible to assist customer requests for service quotation/financial services/retails enquiries.
- Responsible to other duties as assigned.
- To ensure qualified leads passed to respective sections accordingly.
- To ensure all enquiries are attended in timely manner to achieve AHT (Average Handling Time)/FCR (First Call Resolution)/TAT (Turn Around Time).
- Responsible to resolve customer complaints by call and working with internal departments for follow ups within the agreed TAT (Turn Around Time).
- To ensure customer satisfaction across the business based on NPS target for customer satisfaction.
- To ensure process and quality adherence in customer experience communications in quality assurance.

**Qualifications and Education Requirements**
- At least 2 years of working experience in related field is required for this position or any other experiences in dealership, auto customer experience, sales or service advisor are highly recommended.
- Computer literate in Microsoft office and call center system.
- Have excellent organizational, management, communication, and negotiation skills.
- Able to work with minimum supervision.
- “Can Do” attitude.

**Job Type**: Permanent

**Salary**: RM2,600.00 - RM2,800.00 per month

**Benefits**:

- Health insurance

Schedule:

- Rotational shift

Application Question(s):

- Do you have any experience in general marketing?


  • Customer Experience

    2 weeks ago


    Shah Alam, Selangor, Malaysia Cxl executive Full time

    Position : Customer Experience - Community Outreach Specialis ( GLC COMPANY)Location :Plaza Masalam, No.2, Jalan Tengku Ampuan Zabedah E 9/E, Seksyen 9, 40551 Shah Alam, SelangorWorking Days: 5 days per week ( Monday - Friday / 8.30am - 4.30pm)Intake :ImmediatelySalary :RM1,750To monitor & track order status until complete.To educate and explain to Malaysian...


  • Shah Alam, Malaysia tekkis Full time

    About Tekkis Tekkis is building SEA’s first unified digital payments and identity verification platform. Our mission is to make transactions secure and swift on the Internet. We connect companies and their users to allow for simple onboarding and acceptance of payment. The tekkis team believes in empowering businesses to tackle a more online world as...


  • Shah Alam, Selangor, Malaysia Daythree Business Services Sdn Bhd Full time

    About usDaythree is a top-tier company in Business Process Management (BPM), and we're known for our innovative and award-winning approach to improving customer experiences through insights and innovation. We work with well-known brands to boost their brand reputation and trust by using cutting-edge strategies and data.In today's fast-paced business world,...


  • Shah Alam, Selangor, Malaysia Daythree Business Services Sdn Bhd Full time

    About usDaythree is a top-tier company in Business Process Management (BPM), and we're known for our innovative and award-winning approach to improving customer experiences through insights and innovation. We work with well-known brands to boost their brand reputation and trust by using cutting-edge strategies and data.In today's fast-paced business world,...


  • Shah Alam, Malaysia Daythree Business Services Sdn Bhd Full time

    **About us** Daythree is a top-tier company in Business Process Management (BPM), and we're known for our innovative and award-winning approach to improving customer experiences through insights and innovation. We work with well-known brands to boost their brand reputation and trust by using cutting-edge strategies and data. In today's fast-paced business...


  • Shah Alam, Malaysia Daythree Business Services Sdn Bhd Full time

    **About us** Daythree is a top-tier company in Business Process Management (BPM), and we're known for our innovative and award-winning approach to improving customer experiences through insights and innovation. We work with well-known brands to boost their brand reputation and trust by using cutting-edge strategies and data. In today's fast-paced business...


  • Shah Alam, Malaysia Daythree Business Services Sdn Bhd Full time

    **About us** Daythree is a top-tier company in Business Process Management (BPM), and we're known for our innovative and award-winning approach to improving customer experiences through insights and innovation. We work with well-known brands to boost their brand reputation and trust by using cutting-edge strategies and data. In today's fast-paced business...


  • Shah Alam, Malaysia Daythree Business Services Sdn Bhd Full time

    **About us** Daythree is a top-tier company in Business Process Management (BPM), and we're known for our innovative and award-winning approach to improving customer experiences through insights and innovation. We work with well-known brands to boost their brand reputation and trust by using cutting-edge strategies and data. In today's fast-paced business...

  • Customer Experience

    4 weeks ago


    Shah Alam, Malaysia Cxl executive Full time

    **Position : Customer Experience - Community Outreach Specialis** **( GLC COMPANY)** **Location :Plaza Masalam, No.2, Jalan Tengku Ampuan Zabedah E 9/E, Seksyen 9, 40551 Shah Alam, Selangor** **Working Days**: 5 days per week ( Monday - Friday / 8.30am - 4.30pm) **Intake **:Immediately **Salary **:RM1,750 2. To monitor & track order status until...

  • Customer Experience

    2 weeks ago


    Setia Alam, Malaysia NKMH MEDIA SDN BHD Full time

    Manage sales lead brought by collaborations (e.g. SME Corp, SKM, etc.) Prepare, present and discuss media plan to client Prepare quotations and secure client agreement/signature Ensure client payment according to terms of payment agreed Work with NKMH Media project implementer to execute the campaign Oversee completion of campaign Maintain mutually...

  • Customer Experience

    1 week ago


    Setia Alam, Malaysia NKMH MEDIA SDN BHD Full time

    Manage sales lead brought by collaborations (e.g. SME Corp, SKM, etc.) - Prepare, present and discuss media plan to client - Prepare quotations and secure client agreement/signature - Ensure client payment according to terms of payment agreed - Work with NKMH Media project implementer to execute the campaign - Oversee completion of campaign - Maintain...


  • Shah Alam, Malaysia EDARAN OTOMOBIL NASIONAL BERHAD Full time

    Job Responsibilities: - Assist in engaging internal stakeholders and obtain their support for execution of activities. - Assist in evaluating the company’s culture and climate to determine if any changes need to be made in order to improve employee satisfaction. - Helping managers develop plans to improve employee engagement through one-on-one meetings...

  • Inhouse Operation

    3 weeks ago


    Shah Alam, Malaysia Lapasar.com Full time

    (Scope Of Responsibilities) - Able to assist lead/supervisor in daily reporting - Able to coordinate/managing daily sales order (data) - Able to communicate with various department to complete a sales transaction (process) - Complete other ad-hoc task on time - Handling/monitoring (data entry) Monday - Friday : 9.00 AM - 6.00 PM Lunch Break : Monday -...


  • Shah Alam, Malaysia AVISENA HEALTHCARE SDN. BHD. Full time

    **STANDARD PERFORMANCE** 1. Demonstrate consistency with Avisena's mission and values. 2. Commit to fully comply with Avisena's Standard professional code of conduct and Organizational Policies and Procedures. 3. Work effectively with others to achieve outcomes. 4. Contribute to a continuous learning environment. 5. Consistently ensure high quality of...

  • Clinic Receptionist

    4 weeks ago


    Shah Alam, Malaysia Klinik Pergigian Glenmarie Dental Full time

    We are Hiring! RECEPTIONIST GLENMARIE, SHAH ALAM Please send your resume to: 011-65120115 Working hours: 8.45am-6.00pm on weekdays, 8.45am-4.45pm on Sat & Sun. One off day on Wednesday Main Responsibilities: Register patients Collect payments Enter insurance claims for patients Set appointments and follow up with patients Answer calls and...


  • Shah Alam, Malaysia Mondelēz International Full time

    **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It Matter.** You will be a manager in Malaysia in Mondelēz International Digital Services, working to support impeccable service operations and bringing employee experience to a new frontier. **How you will contribute**: - You will...

  • Customer Services

    7 days ago


    Shah Alam, Malaysia BARAKAH AUTO GLASS SDN BHD Full time

    Customer Service Responsibilities: - Manage large amounts of incoming phone calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right...


  • Shah Alam, Malaysia Federal Auto Holdings Berhad Full time

    **Are you passionate about delivering exceptional customer experiences?** **Do you thrive in a dynamic and fast-paced environment?** **If so, we have the perfect opportunity for you! Join Our Team as a Customer Relations Officer / Customer Service Officer !** **Job Highlights**: - Opportunities for Career Growth and Advancement - Branch Incentives Based...

  • Customer Services

    2 weeks ago


    Shah Alam, Selangor, Malaysia BARAKAH AUTO GLASS SDN BHD Full time

    Customer Service Responsibilities: Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet...

  • Customer Services

    6 days ago


    Shah Alam, Malaysia Ashvertising Marketing Sdn Bhd Full time

    Job Responsibility: 1. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution 2. Resolves product or service problems by investigating the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution for the problem, expediting correction or...