Customer Relations Officer
5 months ago
**Are you passionate about delivering exceptional customer experiences?**
**Do you thrive in a dynamic and fast-paced environment?**
**If so, we have the perfect opportunity for you Join Our Team as a Customer Relations Officer / Customer Service Officer **
**Job Highlights**:
- Opportunities for Career Growth and Advancement
- Branch Incentives Based on Branch Performance
- Medical Benefits & Insurance Coverage
**Key Responsibilities**:
- Engage with customers via SMS and calls to ensure timely service appointments, optimizing the service center's capacity planning for seamless operations.
- Serve as the primary point of contact for customers, addressing inquiries, concerns, and feedback promptly and professionally.
- Build strong relationships with customers through active listening and personalized interactions.
- Handle customer concerns, analyze root causes, and implement improvement activities.
- Maintain an updated customer database while adhering to data protection regulations, ensuring accurate records for effective communication and service delivery.
- Conduct follow-up calls after service or repairs to gather feedback and ensure customer satisfaction.
- Perform any other duties that may be delegated by the Aftersales Manager from time to time.
**Requirements**:
- Previous experience in customer service or related roles is preferred.
- Excellent Telephony, Communication, and Interpersonal skills.
- Proficient in both English and Bahasa Malaysia, with additional languages being a plus.
- Presentable, pleasant, and well-groomed appearance, reflecting the professionalism of our brand.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to multitask and prioritize in a fast-paced environment.
- Competent in Microsoft Office.
**Join our team at Volkswagen Glenmarie and be part of a dynamic environment where your talents are valued and your potential is nurtured**
**Job Types**: Full-time, Permanent, Contract, Temporary
Contract length: 6 months
Pay: RM2,500.00 - RM3,500.00 per month
**Benefits**:
- Free parking
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
Application Question(s):
- Are you comfortable working in a fast-paced environment with high call volumes?
- What is your current notice period with your current employer?
**Experience**:
- Customer service: 1 year (required)
**Language**:
- Mandarin (preferred)
- English (required)
-
Customer Relations Officer di Singapura
5 months ago
Shah Alam, Malaysia AGENSI PEKERJAAN DREAM-JOB SDN BHD Full timeKEKOSONGAN CUSTOMER RELATIONS OFFICER DIPERLUKAN SEGERA DI SINGAPURA - NEW ENTRY/LEPASAN GRADUAN BOLEH MEMOHON CUSTOMER RELATIONS OFFICER Gaji :$1,800-&2,500 (RM5,400-RM7,500) Deskripsi kerja: 1. Menjawab panggilan dan e-mel dengan segera 2. Menjawab pertanyaan pelanggan dengan memuaskan 3. Melakukan penjualan dalam talian dan perkhidmatan kepada...
-
Public Relations Officer
5 months ago
Shah Alam, Malaysia AITO FIREWORK HOLDING SDN BHD Full time**AITO Firework Holding Sdn Bhd** is a growing Fire Protection Company. We are looking for **Public Relations Officer** that Aggressively provide support to the management team and colleagues for company's Sales Department. Smartly contributing to the idea of sales, have mission and passion to this job. Disciplined and consistency on carrying a...
-
Customer Relations Advisor
5 months ago
Shah Alam, Malaysia Khind Malaysia Full timeAs a Customer Relations Advisor, your role is integral to delivering excellent customer experiences and ensuring their satisfaction. You will be responsible for assisting customers with inquiries, addressing concerns, and providing support across various communication channels. Your friendly demeanor, effective communication, and problem-solving skills will...
-
Customer Relations Executive
5 months ago
Shah Alam, Malaysia Honda Tiong Nam Motor Sdn Bhd Full timeWe are a market leader in the automotive industry with a long history of business in Malaysia. Apart from this, we are Four-time winners of the Honda CEO Award, an award given annually to honour its dealers’ outstanding performances. We are looking for highly motivated, goal-driven, independent, and hands-on professionals to join the dynamic team at our...
-
Customer Relations Executive
5 months ago
Shah Alam, Malaysia Honda Tiong Nam Motor Sdn Bhd Full timeWe are a market leader in the automotive industry with a long history of business in Malaysia. Apart from this, we are Four-time winners of the Honda CEO Award, an award given annually to honour its dealers’ outstanding performances. We are looking for highly motivated, goal-driven, independent, and hands-on professionals to join the dynamic team at our...
-
Sales & Customer Relations
5 months ago
Shah Alam, Malaysia Rollsie Full time**ROLES & RESPONSIBILITIES** - To attend customer inquiry from online social media platforms (mainly WhatsApp). - Maintain good relationship with new and existing customers to establish client base. - Update daily sales report and manage database report. - To understand products, ingredients & functions. - Hit monthly sales target KPI. - Hosting Facebook,...
-
Customer Relation Executive
5 months ago
Shah Alam, Malaysia Vince Group Sdn Bhd Full timeHandling clients, regular follow-ups of the clients. - Maintaining healthy relations with the clients. - Have to attend and handle client meeting. - Evaluate our client's customer needs and propose potential solutions. - Managing client along with reporting director / manager including receiving work orders - Provide comprehensive administrative support to...
-
Customer Service Officer
5 months ago
Shah Alam, Malaysia Unipac Engineering Full time**Job Responsibility**: - Maintaining a positive and professional demeanour in all customer interactions - Follow up with customers to ensure job satisfaction and build strong relationships. - Keep records of customer interactions, process customer accounts and file documents. - Continuously acquire knowledge about products and services to provide accurate...
-
Warehouse Customer Relations Officer
5 months ago
Shah Alam, Malaysia Flash Malaysia Express Sdn. Bhd. Full timeFlash Express is the integrated E-Commerce service provider under the concept “In mind In delivery” and was established in 2017 by Mr. Komsan Saelee, the Chief Executive Officer. Under the business of Flash Group, apart from Flash Express service, we also provide other services that covers all areas to be the integrated E-Commerce service provider, such...
-
Customer Relation Executive
5 months ago
Shah Alam, Malaysia SG CAR SDN BHD Full time**JOB RESPONSIBILITIES**: 1. To perform administrative and clerical function 2. Manage customer service experience by creating a supportive customer satisfaction work environment e.g. welcome, greet and direct customers, offer refreshment 3. Prepare and provide Customer Service Analysis report: - a) Customer Focus Compliance Analysis b) 72Hours...
-
Customer Service Officer
5 months ago
Shah Alam, Malaysia HSH TRANSPORTATION SDN BHD Full timeYou will focus on the company's customer service full-time - work in a fast-paced environment - Maintain good relations and friendliness with businesses, customers, and drivers. - You are responsible for tracking the goods records and until they are safely delivered the goods to customers. - Responsible for the Logistic Operation (warehousing and...
-
Custom Officer
5 months ago
Shah Alam, Malaysia EAGLERISE MALAYSLA SDN. BHD. Full time**About us** We are professional, agile, data-driven and our goal is to Eaglerise Electric & Electronic (China) Co., Ltd. was established in 1990s in Foshan, China. Now we have 4 production bases, 5 R&D centers. Eaglerise is devoted to provide competitive power supplies, component products and solutions to the global market. Our main product lines...
-
Customer Care Officer
5 months ago
Shah Alam, Malaysia Brenntag Full time**CUSTOMER CARE OFFICER**: Our team in **Shah Alam** currently has an opening for a **Customer Care Officer** **YOUR ROLE & RESPONSIBILITIES**: - To ensure all tasks are to meet the needs of customers and support Brenntag operations. Adhere to company procedures in order entry, efficient delivery order process and timely delivery of products to customers...
-
Customer Service Officer
5 months ago
Shah Alam, Malaysia The Blue Trucks Sdn Bhd Full timeHandling Customer’s inquiries and ensure to comply with operation procedures. - Handling customer complaints and resolving issues to ensure customer satisfaction. - Build up a loyalty bond with the customer by providing excellent customer services. - Coordinating with other departments within the organization to ensure smooth and efficient operations. -...
-
Customer Service Officer
5 months ago
Shah Alam, Malaysia Wangsa Group Of Companies Full timeWork as a Cashier or Customer Service Officer in a bowling center. **Working Time: - ** **Shift 1 : 9.30AM - 6.00PM** **Shift 2 : 4.00PM - 12.30PM** **Every week rotational Shift **Salary**: RM1,500.00 - RM2,000.00 per month
-
Office Pharmacist Assistant Customer Services
5 months ago
Shah Alam, Malaysia Pharmacy Maluri Full time**OFFICE PHARMACIST ASSISTANT CUSTOMER SERVICES** **(OFFICE BASED CORPORATE TEAM BIG PHARMACY)** **Salary range RM2000 - RM3000** **Requirement** **-Minimum Diploma Pharmacy, Nursing, Medical, Healthcare or equivalent** **-Can work in office environment** **-Experience in screening prescription by call/whatsapp** **-Good customer service** **Work Location...
-
Customer Service Officer
5 months ago
Shah Alam, Malaysia Career International Fos Sdn. Bhd Full timeCall Center Representative Job Duties and Responsibilities: - Receive inbound calls and place outbound calls. - Handle all customer enquiries and service and fault support. - Resolves problems by clarifying issues. - Fulfills service requests; completing Navision transaction; forwarding service requests. - Maintains and updating customers’ database by...
-
Customer Relation Personnel
5 months ago
Shah Alam, Malaysia EON AUTO MART SDN BHD Full timeEnsure all walk - in customers are greeted and assisted pleasantly with their enquiries. - Attend and provide amicable solution in resolving customers’ enquiries and complaint. - Monitor incoming calls are answered within three rings. - Provide information on current sales/service promotion of products to customers. - Monitor and prepare weekly, monthly...
-
Office & Accounts Admin
5 months ago
Shah Alam, Malaysia OH Technologies Sdn Bhd Full time**Compensation package will be commensurate with experiences.** **Key Responsibilities**: - Handle all office & administrative tasks for Malaysia office, including maintaining office cleanliness, coordination of office cleaner's schedule and stocking up of office pantry supplies. - Manage records, files or checklist for all admin related tasks with a clear...
-
Executive, Guest Relation
5 months ago
Shah Alam, Malaysia AVISENA HEALTHCARE SDN. BHD. Full time**STANDARD PERFORMANCE** 1. Demonstrate consistency with Avisena's mission and values. 2. Commit to fully comply with Avisena's Standard professional code of conduct and Organizational Policies and Procedures. 3. Work effectively with others to achieve outcomes. 4. Contribute to a continuous learning environment. 5. Consistently ensure high quality of...