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Temporary Customer Relation Executive

1 month ago

Cyberjaya, Malaysia Human Capital Connection Sdn Bhd Full time

**Be Part of the HCK**

HCK Capital Group has grown into one of the country’s most prominent property developers with its niche concepts involving education, smart and green city elements, showcasing its ability to do the right thing and do things right, and differently.

**ROLES & RESPONSIBILITIES**
- Execute and manage the full Vacant Possession (VP) processes from the preparation (before VP) to key collection.
- Brief the customers on the handover process including the registration of customers in the Handover Vacant Possession (VP) Apps, handover over of property, checklist, and the handover kit.
- Attend to the owner for the property handover of Vacant Possession (VP).
- Coordinate defects rectification works to ensure all defects filed are rectified in timely manner.
- Responding promptly to customer inquiries and feedback in tactful and timely manner.
- Acknowledging and resolving customer complaints.
- Communicating with customers through various channels.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Ensure all records, data, and information are recorded and filed up to date.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Other assignments/ tasks/ duties as assigned by superior.

**JOB REQUIREMENTS & QUALIFICATIONS**
- Experience in Customer Service
- Proficient in English, Bahasa Malaysia, and Mandarin due to the nature of work (Written and Spoken).

**WORKING HOUR**:

- Monday - Friday: 9am to 6pm
- Saturdy: 9am - 1pm

Note: Overtime may be required based on operational needs. Overtime allowances will be provided for additional hours worked beyond the stipulated working hour.

**REMUNERATION & BENEFITS**
- RM2,000 Basic Salary + Overtime Allowance (Beyond stipulated official working hours)

**WORKING LOCATION**

**3 Locations available**:

- EDUSPHERE, CRD Office (F-G-01, Foster suite, Edusphere Suites, Jalan Edusphere 2, Edusphere Cyber 11, 63000 Cyberjaya, Selangor)
- Edusentral, CRD Office (Jalan Setia Murni U13/51, Setia Alam, 40170 Shah Alam, Selangor)

**Job Type**: Temporary
Contract length: 3-6 months

Pay: RM2,000.00 per month

Schedule:

- Monday to Friday

**Language**:

- Bahasa Malaysia (required)
- English (required)
- Mandarin (required)