Sales Coordinator, Kul

3 weeks ago


Shah Alam, Malaysia Synergy Staffing Sdn Bhd Full time

Sales Coordinator, KUL (Temporary 6 months)

JOB OVERVIEW
- This position also provides administrative support to Business Development/ Account managers in connection with customer inquiries, sales controlling and business implementation. Assists Commercial Manager by providing administrative support in connection with sales planning & reporting.

ESSENTIAL DUTIES AND RESPONSIBILITIES
- Creation of ‘Client Rate or Quotation’ in operational system
- Assist account manager in new business implementation.
- Assist Commercial Manager to maintain rate folder accordingly to ISO requirement including guiding new hires to ensure the folder is updated accordingly.
- Responsible for all administrative task of the department.
- With the support of OPS staff, monitor and assure operational excellence for assigned customer account(s) with a focus on standard operational KPI’s, customer specific KPI’s, data quality, EDI compliance
- Proactively drive continuous improvement of service delivery for the assigned account(s), detect and analyze sub-optimal performance, and initiate improvement actions
- For service deteriorations / deficiencies, ensure that a proper root cause analysis is performed (either by self or by OPS, depending on size of account), escalate to relevant parties when necessary, and manage the communication with the customer.

COMPETENCIES
- Ability to manage cross-functional interfaces
- Strong organizational skills (prioritize, plan, assign and control)
- Strong communication and interpersonal skills
- Result and customer focused
- Detail oriented
- Functional know-how in air / sea / customs brokerage
- Continuous improvement practices
- Implementation methodologies
- Strong knowledge about companies's services and capabilities

QUALIFICATIONS
- Diploma in Business administration / supply chain / commercial background.
- Minimum 1 years of experience in Sea & Air Freight Forwarding industry.
- Fresh graduate is encouraged to apply
- Good written and spoken English.
- Good understanding of company’s service offering and pricing policy
- Local market knowledge (customers, competitors, suppliers)
- Basic competency with MS Office (Word, Excel & Powerpoint) and operational system.

**Job Type**: Contract

**Salary**: RM4,000.00 per month

**Benefits**:

- Health insurance
- Professional development

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Bukit Jelutong: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Sales Coordinator: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)



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