Sales and Customer Support Executive

6 months ago


Puchong, Malaysia THRONE CONSULTING ENTERPRISE Full time

**Responsibilities**:

- Conduct product demonstrations or presentations to showcase features and benefits, persuading prospects to make purchasing decisions.
- Close sales deals and achieve sales targets set by management.
- Build and maintain strong relationships with existing customers, understanding their needs and preferences.
- Address customer concerns or complaints promptly, striving to resolve issues and ensure customer satisfaction.
- Process customer orders accurately and efficiently, ensuring all details are captured and communicated to relevant departments.
- Follow up with customers regarding order status, delivery schedules, and payment reminders as needed.
- Develop a deep understanding of the company's products or services, staying updated on features, pricing, and promotional offers.
- Educate customers on product specifications, usage, and benefits, guiding them towards suitable purchasing decisions.
- Maintain records of sales activities, including leads, prospects, and closed deals, using CRM (Customer Relationship Management) software.
- Prepare sales reports and analysis to track performance metrics, identify trends, and provide insights for strategic decision-making.
- Collaborate with marketing, product development, and other departments to align sales efforts with overall business objectives.
- Provide feedback from customers to internal teams, contributing to product improvements and service enhancements.

**Job Requirements**:

- Bachelor's degree in Business Administration, Marketing, or related field.
- Proven experience in sales and customer support roles, with a track record of meeting or exceeding sales targets.
- Excellent communication skills, both verbal and written, with a customer-centric approach.
- Strong interpersonal skills and the ability to build rapport with diverse customer groups.
- Proficiency in using CRM software and other sales tools for lead management and reporting.
- Problem-solving abilities and a proactive attitude towards addressing customer needs and challenges.
- Ability to work effectively in a fast-paced environment, managing multiple priorities with attention to detail.

**Work Location**:
Puchong, Selangor.

**Why Join Us**:

- Attractive salary package along with annual bonuses.
- Enjoy a supportive team and great work environment.
- Be part of a rapidly growing company with ample opportunities for professional development.

Pay: RM3,000.00 - RM4,000.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Sales/ Sales Support: 1 year (required)
- Customer Service/ Customer Support: 1 year (required)

**Language**:

- Mandarin (preferred)
- English (required)
- Malay (required)

**Location**:

- Puchong (required)


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