Customer Support

**Join us to be part of a dynamic team of the Malaysia's leading online pharmacy company! Jom sertai kami sekarang!** - Full time role with attractive remuneration, EPF, EIS & Socso - Annual appraisal & career progression path - Training provided, fresh graduates are welcomed We are currently seeking a Customer Support Specialist who is fluent in Malay,...

To handle/generate all internal paperwork with regards to customer not limited to **Quotes, SO, DO.**: - To have direct contact with existing customers to support and handle issues (e.g. **delivery, check stock status, Quotes,** etc) - Handle stock and logistic matters. - Inter-company **PO**: - Indoor support for Sales Engineers - Ad-hoc responsibility as...

**vivo Malaysia is hiring Customer Support Associate!** **Responsibilities**: - Effectively partner and build relationships with external clients. - Provides excellent service to clients from greetings and inquiries to requests and complaints to achieve satisfaction. - To process customer’s Purchase Orders, Billing, etc for E-commerce platform. - To...

**DJI Malaysia is hiring Customer Support Associate!** **Responsibilities**: - Achieve monthly target by selling product through E-commerce platform. - Work within an established customer and own a dedicated territory. - Develop the expertise to provide accurate monthly/quarterly sales forecast. - Effectively partner and build relationships with external...

**Responsibilities**: - Conduct product demonstrations or presentations to showcase features and benefits, persuading prospects to make purchasing decisions. - Close sales deals and achieve sales targets set by management. - Build and maintain strong relationships with existing customers, understanding their needs and preferences. - Address customer...

**Responsibilities**: - Practice standard customer service policy (eye contact, greet customer, smile, offer assistance & say thank you); - Attending to walk-in customers and phone inquiries and complaints in the branch; - Opening and maintaining customer accounts for all products & services; - Performing transactions for all products and services as per...

**Responsibilities**: - Practice standard customer service policy (eye contact, greet customer, smile, offer assistance & say thank you); - Attending to walk-in customers and phone inquiries and complaints in the branch; - Opening and maintaining customer accounts for all products & services; - Performing transactions for all products and services as per...

This role is required to provide customer care, order processing and proper order management in ensuring all order details are accurate, updated and communicated key stakeholders timely. **Responsibilities**: - Assisting in all aspects of order processes, documentations and administrative supports - Update shipment status and notify sales/customers of any...

**Requirements**: - Possess at least Diploma or professional Degree or equivalent with minimum 2 years working experience, and able to communicate with international clients - Interpersonal skills in terms of sociable, friendly and cheerful. - Ensure excellent service standards and maintain high customer satisfaction. - Ability to write and speak in other...

**Job Description Summary** We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to do warranty case process, modifications, QC test products and escalate complaints across a number of communication channels. **Essential Responsibilities** - Respond promptly to customer inquiries. Acknowledge and...

Address customer concerns or complaints promptly, striving to resolve issues and ensure customer satisfaction. - Update our internal databases with information about technical issues and useful discussions with customers. - Identifying and escalating issues that require additional attention. - Collaborating with other departments to provide solutions for...

Attending to walk-in customers and phone inquiries in the branch; - Opening and maintaining customer accounts for all products & services; - Performing transactions for all products and services as per the Company’s Standard Operation Procedure (SOP); - Provide after-sales customer service and public relations support; - Support branch operations and...

Attending to walk-in customers and phone inquiries in the branch; - Opening and maintaining customer accounts for all products & services; - Performing transactions for all products and services as per the Company’s Standard Operation Procedure (SOP); - Provide after-sales customer service and public relations support; - Support branch operations and...

To handle customer inquiries, orders and complaints. - To maintain sales opportunity record. - To forecast stock based on quotation and orders request. - Accurate costing calculation for quoted item. - To maintain customer price structure, price list and record. - To provide recommendation based on customer requests. - To assist sales documentation and...

**About the Role**: **Key Responsibilities**: - Immediately escalating serious complaints or issues that you are not equipped to deal with. - Liaising with Operations and Client Success to find the best solutions to customers’ issues. - Identifying common problems and escalating them to operations, along with possible suggestions for improvement, wherever...

**Responsibilities**: - Practice standard customer service policy (eye contact, greet customer, smile, offer assistance & say thank you); - Attending to walk-in customers and phone inquiries and complaints in the branch; - Opening and maintaining customer accounts for all products & services; - Performing transactions for all products and services as per...

**Responsibilities**: - Manage the relationship between the service provider and its customers resulting in increased business by providing consultative advice sales solutions. - Time reporting and provide product and process improvement opportunities back to the internet giant. - Any other duties and responsibilities that may be assigned to you by the...

Vacancy: IT Support Industry: Software/IT **Salary**: RM 2,300 - RM 2,700 Location: Subang Jaya Benefits: 5 day week, performance bonus, EPC, SOCSO, medical, etc. **Responsibilities**: 1. Provide technical support to customers. 2. Troubleshoot IT problems & look for solutions. 3. Travel within Klang Valley as well as an outstation, if necessary. 4....

2. Performing remote troubleshooting through diagnostic techniques and relevant questions. 3. Determining the best solution based on the issue and details provided by customers. 4. Walk the customer through the problem-solving process. 5. Identify and escalate unresolved issues to related parties or next level support. 6. Provide support to technical...

media, and other platform allowed by the management. 2. Performing remote troubleshooting through diagnostic techniques and relevant questions. 3. Determining the best solution based on the issue and details provided by customers. 4. Walk the customer through the problem-solving process. 5. Identify and escalate unresolved issues to related parties or...