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Customer Support Specialist

1 month ago

Puchong, Malaysia iNextlabs (Malaysia) Sdn Bhd Full time

Address customer concerns or complaints promptly, striving to resolve issues and ensure customer satisfaction.
- Update our internal databases with information about technical issues and useful discussions with customers.
- Identifying and escalating issues that require additional attention.
- Collaborating with other departments to provide solutions for customers.
- Share feature requests and effective work arounds with the team members.
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.
- Provide feedback from customers to internal teams, contributing to product improvements and service enhancements.
- Build and maintain strong relationships with existing customers, understanding their needs and preferences.

**Job Types**: Full-time, Permanent

Pay: RM2,500.00 - RM3,500.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday