Customer Support Executive

3 weeks ago


Puchong, Malaysia Wogi Sdn Bhd Full time

**About the Role**:
**Key Responsibilities**:

- Immediately escalating serious complaints or issues that you are not equipped to deal with.
- Liaising with Operations and Client Success to find the best solutions to customers’ issues.
- Identifying common problems and escalating them to operations, along with possible suggestions for improvement, wherever possible.
- Maintaining a polite, helpful, and professional manner at all times.
- Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
- Familiarizing yourself with new products and services as they are introduced.
- Respecting client confidentiality at all times.

**Key Requirements**:

- High school degree. Bachelor’s degree in Business, Communications, or a related field may be advantageous. Fresh Graduates are encouraged to apply.
- Practical experience with help desk software, such as Zendesk may be required.
- Previous experience in a customer service role for digital services is preferred.
- The ability to respond appropriately under pressure.
- Sound judgment and excellent problem-solving skills.
- A positive attitude and the ability to build relationships with clients.
- The flexibility to work irregular hours, when required.
- Superb written and verbal communication skills in English, Chinese and Malay.

**You will love this role if you are**:

- An owner. You take up problems in your immediate vicinity and solve them. You also advocate for our values and culture, both internally and externally.
- Willing to jump into projects and situations with ambiguous details in multiple domains, and make sense of the chaos
- Hungry, with a willingness to go after knowledge and learning to the best of your ability
- Strong in negotiation and persuasion, enjoy networking sessions and thrive in making real connections happen

**About us**:
Wogi empowers success by creating incentive-driven behavior. We are a digital provider of rewards as a service, enabling rewards, loyalty & incentive programs in real-time for customers, employees, or channel partners via cashless payment products. The company offers a rich content portfolio of cashless products tapping into a digital (eco)system that connects consumer brands, local enterprises, and end consumers. The company was founded in 2015 and currently operates across Singapore, Malaysia, Thailand, Hong Kong, Indonesia, Philippines, Vietnam, Sri Lanka and growing in the region.

**Salary**: RM2,800.00 - RM4,000.00 per month

Application Question(s):

- What's your expected salary?


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