Customer Relationship Management

3 weeks ago


Puchong, Malaysia NCT ALLIANCE BERHAD Full time

**Key Responsibilities**:
**CRM Strategy Implementation**:

- Assist in the development and execution of the organization's CRM strategy.
- Implement initiatives to improve customer satisfaction, retention, and engagement.

**Data Management**:

- Maintain accurate and up-to-date customer data within the CRM system.
- Ensure data integrity, consistency, and compliance with data protection regulations.

**Customer Communication**:

- Respond promptly to customer inquiries and resolve issues to ensure a positive customer experience.

**Customer Segmentation**:

- Utilize CRM data to segment customers based on various criteria.
- Tailor communication and marketing efforts to specific customer segments.

**Technology Utilization**:

- Proficiently use CRM software and other tools to track customer interactions, sales, and feedback.
- Collaborate with IT teams to address any technical issues related to CRM systems.

**Feedback Collection**:

- Implement mechanisms for collecting customer feedback and insights.
- Analyze feedback to identify areas for improvement and recommend changes.

**Collaboration**:

- Work closely with sales, marketing, and customer support teams to align efforts and strategies.
- Assist in the coordination of cross-functional projects related to customer engagement.

**Training and Support**:

- Provide training to staff on CRM tools and best practices.
- Offer support to colleagues in utilizing CRM systems effectively.

**Reporting**:

- Generate and analyze reports on key CRM metrics, such as customer satisfaction, retention, and engagement.
- Present findings to management and suggest actionable improvements.

**Qualifications**:

- Bachelor’s degree in business, marketing, or a related field.
- Minimum 2-3 years' of proven success in client management
- Previous experience in a CRM or customer-focused role is preferred.
- Familiarity with CRM software and tools.
- Strong communication and interpersonal skills.
- Detail-oriented with excellent organizational abilities.
- Analytical mindset with the ability to derive insights from data.
- Ability to work collaboratively in a team-oriented environment.

**Salary**: RM2,500.00 - RM4,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Parental leave

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Puchong: Reliably commute or planning to relocate before starting work (required)



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