Customer Support Associate

1 week ago


Puchong, Malaysia vivo Malaysia Full time

**vivo Malaysia is hiring Customer Support Associate**

**Responsibilities**:

- Effectively partner and build relationships with external clients.
- Provides excellent service to clients from greetings and inquiries to requests and complaints to achieve satisfaction.
- To process customer’s Purchase Orders, Billing, etc for E-commerce platform.
- To liaise with customers and warehouse/ HQ on stocks, orders and shipments arrangement.
- Liaise with technical team on quick and efficient resolution of customer issues and queries.
- To organise logistics and deliveries with related parties.
- To attend customer’s enquiries on time and in a professional manner.
- To keep records and maintain proper filing system.
- Prepare monthly and periodic reports for E-commerce sales team.
- Manage basic objection handling with customers
- Following up end-to-end sales procedure.
- Any other ad-hoc task as assigned by HOD

**Job Requirements**:

- Required language(s): English, Bahasa Malaysia and Chinese.
- Fresh graduates with strong passion to learn will be considered.
- Work half day Saturday alternatively.
- Excellent communication skill.

**Staff Benefits**:

- 13th Month Bonus
- Performance Bonus
- Team Building Activities
- Overseas Annual Company Trip
- Extra Paid Leave (During Chinese New Year)
- Encashment of Leave
- Medical Coverage
- Parking Subsidy
- Dental Coverage

Pay: RM2,500.00 per month

Schedule:

- Monday to Friday

Supplemental Pay:

- 13th month salary
- Performance bonus

**Language**:

- Mandarin (preferred)



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