Customer Service Executive
2 weeks ago
**Responsibilities**:
- Handle customer inquiries, complaints, and feedback in a professional and timely manner to ensure customer satisfaction.
- Provide accurate information on products and services.
- Assist to arrange shipment and order stock.
- Identify customer needs and provide appropriate solutions.
- Stay up-to-date with company products and services.
- To perform any ad hoc tasks given whenever needed.
**Job Requirements**:
- SPM / Diploma / Bachelor's degree in any related field.
- Preferable with experiences in related field.
- Fresh graduates are encouraged to apply.
- Required language(s) in both Written and Oral: Bahasa Malaysia, English.
- Ability to Speak, Read and Write in **Mandarin** will be an advantage.
- Strong research, analytical, planning, organizational skills, Time-management, and detail-orientation.
- Ability to multi-task, and competing priorities while adhering to deadlines.
- Excellent communication and interpersonal skills.
- Ability to work independently, with a business objective-driven approach.
- Capable of “managing up” to ensure deadlines are met and priorities kept.
**Working mode**:
- Monday - Friday, 8:15am - 5:30pm
- Saturday, 8:15am - 12:15pm
**Working Location**:
- Juru, Penang
**What We Offer**:
- Competitive salary.
- Opportunities for professional development and advancement.
- A supportive, team-oriented environment.
- Casual attire
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: RM1,900.00 - RM2,500.00 per month
**Benefits**:
- Maternity leave
- Professional development
- Work from home
Schedule:
- Fixed shift
Ability to commute/relocate:
- Simpang Ampat: Reliably commute or planning to relocate before starting work (preferred)
Application Question(s):
- Do you required notice period?
**Language**:
- Mandarin (preferred)
- Malay (preferred)
- English (preferred)
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