Customer Service Executive

2 weeks ago


Simpang Ampat, Malaysia Balaks (M) Sdn Bhd Full time

**Responsibilities**:

- Handle customer inquiries, complaints, and feedback in a professional and timely manner to ensure customer satisfaction.
- Provide accurate information on products and services.
- Assist to arrange shipment and order stock.
- Identify customer needs and provide appropriate solutions.
- Stay up-to-date with company products and services.
- To perform any ad hoc tasks given whenever needed.

**Job Requirements**:

- SPM / Diploma / Bachelor's degree in any related field.
- Preferable with experiences in related field.
- Fresh graduates are encouraged to apply.
- Required language(s) in both Written and Oral: Bahasa Malaysia, English.
- Ability to Speak, Read and Write in **Mandarin** will be an advantage.
- Strong research, analytical, planning, organizational skills, Time-management, and detail-orientation.
- Ability to multi-task, and competing priorities while adhering to deadlines.
- Excellent communication and interpersonal skills.
- Ability to work independently, with a business objective-driven approach.
- Capable of “managing up” to ensure deadlines are met and priorities kept.

**Working mode**:

- Monday - Friday, 8:15am - 5:30pm
- Saturday, 8:15am - 12:15pm

**Working Location**:

- Juru, Penang

**What We Offer**:

- Competitive salary.
- Opportunities for professional development and advancement.
- A supportive, team-oriented environment.
- Casual attire

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: RM1,900.00 - RM2,500.00 per month

**Benefits**:

- Maternity leave
- Professional development
- Work from home

Schedule:

- Fixed shift

Ability to commute/relocate:

- Simpang Ampat: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Do you required notice period?

**Language**:

- Mandarin (preferred)
- Malay (preferred)
- English (preferred)



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