Japanese Chat/email Customer Service

3 weeks ago


Kuala Lumpur, Malaysia Language Talent Solution Full time

**Responsibilities**:

- Respond to inquiries and resolve issues from Japanese-speaking users through chat support in a professional and courteous manner.
- Assist users with account-related inquiries, technical issues, and general questions about our platform.
- Provide accurate information and guidance to users regarding features, policies, and procedures.
- Collaborate with other team members and departments to escalate and resolve complex issues.
- Maintain detailed records of interactions and resolutions in our customer support system.
- Continuously strive to improve customer satisfaction and retention through proactive communication and problem-solving.

**Qualifications**:

- Fluent in Japanese and English (both written and verbal).
- Previous experience in customer support or related fields is preferred but not required.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and work effectively in a fast-paced environment.
- Familiarity with social media platforms is a plus.

**Additional Requirements**:

- Immediate availability to start work.
- Malaysian citizen or Japanese citizen with spouse visa.

**Benefits**:

- Competitive salary and benefits package.
- Opportunities for career growth and development.
- Positive and inclusive work environment.
- Flexible work schedule.

Pay: From RM8,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Expected Start Date: 06/12/2024



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