Customer Services

4 weeks ago


Seremban, Malaysia IDMS TECHNOLOGIES SDN BHD Full time

Project professional image for IDMS as the first point of contact with customers and suppliers.
Respond to all incoming customer’s calls with good telephone skills.
- Assist enquiries on consumables and/or supply orders/service supports with customer care
passion. Reliable to diligently solve the issues immediately
- Correctly identify call type, utilise existing systems to comply logging procedures
- Accurately escalating despatch calls to technical team
- Store checking and prepare accurate Inventory Reports for Sales team & Technical team
- Prepare delivery order, stock control/planning (in and out) and identify stock replenishment
needs
- Strategically manage logistics and oversee warehousing to ensure efficient space utilization
- Prepare monthly reports requested by General Manager
- Proficient in using SQL software system

**Requirements**:

- Experience in customer service roles for more than two years is desirable.
- Good communication skills in both written and spoken Bahasa Malaysia/ English.
- Full-Time position(s) available.
- Computer literate (MS Word & Excel).
- Able to work independently as well as a good team player.
- Good communication and interpersonal skills. Self-motivated and hardworking.
- Office based in Green Tech Park, S2

**Salary**: RM1800.00 - RM2,300.00 per month

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Seremban 2: Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM/ Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Seremban 2: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)


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