Customer Service
2 days ago
Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines
- Maintain a courteous and calm manner at all times to de-escalate stressful situations
- Document personal information to create, update, or adjust customer accounts
- Prepare call-related information for purposes of auditing and reporting
- Provide and respond to feedback about any aspect of the job or its duties
- Suggest products and services to clients based on their requests and needs
- Answer inbound calls or generate outbound calls, in some cases cold calling to follow up on orders
**Job Types**: Full-time, Permanent
**Salary**: RM1,500.00 - RM2,000.00 per month
**Benefits**:
- Professional development
Schedule:
- Day shift
Supplemental pay types:
- Commission pay
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
Expected Start Date: 04/22/2024
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