Customer Service

3 months ago


Seremban, Malaysia Klinik dr dia sdn bhd Full time

Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines
- Maintain a courteous and calm manner at all times to de-escalate stressful situations
- Document personal information to create, update, or adjust customer accounts
- Prepare call-related information for purposes of auditing and reporting
- Provide and respond to feedback about any aspect of the job or its duties
- Suggest products and services to clients based on their requests and needs
- Answer inbound calls or generate outbound calls, in some cases cold calling to follow up on orders

**Job Types**: Full-time, Permanent

**Salary**: RM1,500.00 - RM2,000.00 per month

**Benefits**:

- Professional development

Schedule:

- Day shift

Supplemental pay types:

- Commission pay

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

Ability to Commute:

- Seremban 2 (required)


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