Monitoring Analyst
6 months ago
**Experience**:
- 2 - 5 Years.
**Deliver Monitoring Operations to**:
- Provide monitoring and Support services with respond to messages, alarms or problems identified by monitoring / management tools.
**Handle Level 1 / 1.5 Problem Resolution**:
- Troubleshooting /resolution of event detected within the stipulated time, SOP and Service Level Agreement
- Escalate issues to second level support in accordance to standard operating procedure and Service Level Agreement
- Coordinate closely with Level 2 & 3 engineers, vendors and suppliers for quicker problem resolution.
**Perform routines**:
- Executes scheduled routines in accordance with standard procedures predefined
- Execute schedule health checks.
**Salary**: RM1,074.19 - RM6,262.16 per month
Schedule:
- Day shift
- Weekend jobs
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
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