Front Office

2 months ago


Ipoh, Malaysia Quest International University Full time

**Position**: Front Office & Housekeeping Trainer Cum Tutor

**Requirements**:

- Good interpersonal skills and demonstrated ability to work with students and staff from a diverse range of backgrounds
- Excellent command of spoken and written English

**Job Descriptions**:

- To train students/participants in primary front office duties that will develop lasting relationships with guests and build loyalty to drive hotel revenue.
- To anticipate guests’ needs ahead of time and respond to requests effectively.
- Correct guests’ issues in a timely and professional manner.
- Manage guest check-in and check-out procedures, reservations, and payments.
- Confirm transactional data, clearly communicate costs and fees, and post room charges.
- Monitor reservations to track incoming parties and special events.
- Handle payment processing duties, and provide customers with receipts and proper bill and change.


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