Customer Experience, Insurance Services

About FWD Group FWD Group is a pan-Asian life insurance business with more than 13 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. The company was established in 2013 and is focused on changing the way people feel about insurance. FWD’s customer-led and digitally enabled approach aims to deliver...

About FWD Group FWD Group is a pan-Asian life insurance business with more than 13 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. The company was established in 2013 and is focused on changing the way people feel about insurance. FWD’s customer-led and digitally enabled approach aims to deliver...

At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...

**Specialist in International insurance** We are looking for an enthusiastic specialist to join a team in the regional centre in Kuala Lumpur, Malaysia. We are part of International programs of Zurich and we are helping our clients to manage their risk globally. The team is responsible for management of insurance partners around 20 countries in Asia...

**Job Summary** Act as a liaison, provide product/services information and resolve any emerging problems that our customers might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction for both Conventional and Takaful insurance services. **Key Tasks & Accountabilities** - Welcome...

Our client is a leading assistance and care company with annual revenues exceeding 1.7 Bn Euros in 2019. Serving as a gateway to over 750,000 professional service providers coordinated through three international hubs and covering over 200 countries and territories worldwide, our South East Asia delivery platform based in Bangkok enables our customers in the...

Job Summary- Responds to simple standard customer and distributor facing sales servicing requests in line with documented guidelines and rules, to provide excellent customer service.- Job Accountabilities - Key Accountabilities- Demonstrate an understanding of the customer’s needs and helps ensuring these are met. - Demonstrate a knowledge of relevant...

Duties: - Deliver delightful service experience by providing accurate and timely response that meet our targeted service turnaround time. - Comply with relevant regulations, internal guidelines, and procedures. - Support the business in achieving its financial goals and objectives - Manage customers’ complaints and feedback, escalate where necessary and...

**Job Summary** Act as a liaison, provide product/services information and resolve any emerging problems that our customers might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction for both Conventional and Takaful insurance services. **Key Tasks & Accountabilities**: - Welcome...

**Company: D2S Resources Sdn Bhd** **Location**: Bukit Damansara, KL **Experience : 2 - 5+** years **QUALIFICATIONS / EXPERIENCE** - Diploma/Degree holder - At least 2-5 years of experience in customer service, sales support or contact centre functions in life or General insurance industry. - Preferably possess relevant insurance certifications (M5, M9,...

**Position: Telemarketer-Insurance Call Center.**: - **Salary: RM 2000-2500.**: **Introduction** An insurance company in Kuala Lumpur is looking to hire Telemarketers at their Call Center. The primary purpose is responsible for customer service inquiries that have been received from external customers. **Job role and responsibilities** As Telemarketer,...

**Position: Telemarketer-Insurance Call Center.**: - **Salary: RM 2000-2500.**: **Introduction** An insurance company in KL is looking to hire Telemarketers at their Call Center. The primary purpose is responsible for customer service inquiries that have been received from external customers. **Job role and responsibilities** As Telemarketer, your role is...

**Position: Telemarketer-Insurance Call Center.**: - **Salary: RM 2000-2800.**: **Introduction** A long established insurance company in KL is looking to hire Telemarketers at their Call Center. The primary purpose is responsible for customer service inquiries that have been received from external customers. **Job role and responsibilities** As...

**THE OPPORTUNITY** Our client, from an insurance background, has been providing insurance advice and services to businesses, property owners, and householders in Australia for over 20 years. They strive to help clients find the best insurance available to protect their personal and business assets despite providing wise tailored advice to their customers....

**Job Title **:Customer Experience Consultant **Location**: Malaysia **Contract Duration **:12 months **The Opportunity**: Reporting to the Head of Customer Experience (CX), you will be working with the Head of CX and a diverse team across countries in APAC and be able to influence thought leadership on Customer. You will play a key supporting role in...

**Key Responsibilities**: - Provide service and guidance to customers. - Answering customer’s queries in any communication channel and provide the best solution to customers. - Update sales statement in the sales tracking system. - Ensure that all clients receive their financial statements on time. - Following up on previous customers for potential...

**Key Responsibilities**: - Provide service and guidance to customers. - Answering customer’s queries in any communication channel and provide the best solution to customers. - Update sales statement in the sales tracking system. - Ensure that all clients receive their financial statements on time. - Following up on previous customers for potential...

**Key Responsibilities**: - Provide service and guidance to customers. - Answering customer’s queries in any communication channel and provide the best solution to customers. - Update sales statement in the sales tracking system. - Ensure that all clients receive their financial statements on time. - Following up on previous customers for potential...

Working Hour : Monday to Sunday (5 Working days 2 offdays) Shift Allowance : RM 20 / DAY Details: - Possess strong focus on customer experience; deliver high quality standards and service level to serve the existing customer **Requirements**: - Fresh Graduates are encouraged to apply - At least 1 year(s) of working experience in the related field is...

The Customer Experience Agent is responsible for providing potential and existing customers with exceptional services through identifying customer needs, respond to customer queries, and collaborate with internal departments to optimize customer services and brand awareness. **Key Responsibilities**: - Listen attentively to questions and concerns and...