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English Speaking Associate Support Executive, Call

4 weeks ago

Kuala Lumpur, Malaysia ASEA Full time

ASEA Malaysia is looking for a talented and enthusiastic English speaking Associate Support Executive to join our team. ASEA, a global leader in cellular health, is dedicated to providing a sustainable lifestyle by delivering high-quality health products through a direct-selling distribution model. ASEA offers first-to-market products that affect health at the genetic level. Working perks include working in a brand new, very cool, office space coupled with great opportunities for personal and professional growth.

**SUMMARY**:
The Call Center assists ASEA distributors and customers on will call services, inbound and outbound phone calls. This position will resolve problems, answer inquiries, and act as an information source for associates in English (any other language like Bahasa Malaysia will be an added advantage)

**CALL CENTER RESPONSIBILITIES**:

- Provide customers with product and service information.
- Fulfill requests, complete transactions, and enter new customer information into the system accurately.
- Follow up to customer calls and escalate unresolved problems where necessary.
- Update job knowledge by participating in training and educational opportunities.
- Work as an integral part of the call center team.
- Follow all call documentation requirements.
- Assisting in Will Call when required.

**QUALIFICATIONS**:

- High school diploma or equivalent.
- Fluent in business-related English. Other languages a plus (verbal, written, comp).
- Previous experience in customer service and retail operation.
- Experience with Direct Sales, or Network Marketing industry strongly preferred.
- Strong communication and organizational skills.
- Able to work independently and be an adapt problem solver.
- Shift working hours will be required at later stage.
- Friendly, flexible, dependable, and professional.
- Great attention to detail and ability to multitask.
- Computer literate in Microsoft Office, internet, and CRMs.