Sales Administration Executive
7 months ago
As part of the sales operations support team, the main job scope is billing, vendor management administration, and other tasks, to ensure accuracy in our sales operations and accounts related information to support the achievement of the Company’s business goals.
✔ Proactively manage the administration of rates and documents to support billing for a portfolio of global accounts.
✔ Order and price adjustments including updating prices, item codes, grouping order lines, and manual adds to orders
✔ Rate card maintenance including regularly updating rate cards, and performing clean-up and maintenance in the system
✔ Purchase order chasing including tracking and reporting, attaching POs to SAP, and updating orders with POs
✔ Invoice corrections including initiating correction requests in SAP, credit notes and getting approvals from Account Managers as required
✔ Sales order releases including reviewing system status, notes, and pricing/PO status before releasing orders
✔ Provide monthly state of collections by region and key clients to account management and finance
✔ Administration of purchase requests and vendor renewals on Zendesk and other related systems
✔ Build and maintain global operational knowledge base pages
✔ Preparation of related reports and data as required/assigned
Vendor Management Administration
✔ **Vendor Requisitions**: Check and review all requisitions to supply the Vendor Questionnaire as and when required
✔ Tickets: Raise the Adbridge ticket for requisitions and track the process through Compliant, SMT and Legal, as applicable
✔ Ensuring all vendor documentation and related information is current and correctly filed.
✔ Raise any issues that need client escalation to the respective managers and track key actions to report on progress to senior management and finance
✔ Liaison and communication with internal departments as required in order to maintain an accurate record of contracts and agreements
✔ Ensure all prepared communications are accurately recorded /documented in a timely manner
✔ Attend to related sales support and vendor administration tasks
✔ Being fully aware of service/products rates and the credit policy
✔ To behave in professional manner in all interactions and communication
✔ Any other related tasks and responsibilities as required by Management
**Skills & Experience Needed**
✔ At least 3-5 years relevant experience sales administration, sales servicing, or accounting or related work experience
✔ Experience of working in a multi-cultural business environment and collaborating with various business stakeholders
✔ Fluent in English as you will be communicating to clients in different countries
✔ Good understanding of the framework for creating, publishing, reviewing, and searching internal organization knowledge articles
✔ Able to provide all users with a knowledge base of easy-to-find solutions and give users self-service search options to help them resolve issues on their own.
✔ Able to create flexible documentation that includes text, images, code, tables, and Figma files.
✔ Able to make pages easy to read and format per the organization's requirement, quickly with the slash command.
✔ Embed and edit content from other tools like design files, code repositories, spreadsheets, and more.
✔ Customise documentation with cover images, emojis, whiteboards, and more to suit unique team needs.
✔ Must have experience in managing Knowledge base with either Confluence, Jira, Service Now, or BMC Remedy.
Pay: RM2,219.25 - RM4,300.00 per month
Schedule:
- Monday to Friday
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Sales Administration: 3 years (preferred)
- Microsoft Excel: 2 years (preferred)
- Power Pivot: 2 years (preferred)
- ticketing tool: 2 years (preferred)
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