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Housekeeping Supervisor
3 weeks ago
吉隆坡公園英迪格酒店
職位描述
**職位名稱**: 家政督導
**工作類型**: 全職
**工作總結**:
客房部主管負責監督和協調客房部的日常運作。這包括監督客房服務團隊,確保符合清潔和衛生標準,管理庫存和用品,以及協助員工培訓和發展。
**職責**:
1. 監督和協調客房服務團隊的活動,確保客房、公共區域和後勤區域有效率、有效的清潔。
2. 根據飯店政策和品牌標準監控和維護清潔、衛生和展示標準。
3.定期檢查客房和公共區域,確保品質並符合標準。
4. 管理庫存、庫存水準以及家政用品和便利設施的訂購。
5. 培訓、輔導和指導客房服務人員,確保高績效和賓客滿意度。
6.協助客房部團隊成員安排和分配工作任務。
7. 及時、專業地處理客人的請求、投訴和回饋。
8. 透過執行安全標準和程序來維護安全和健康的工作環境。
9. 與前廳、維修等其他部門合作,實現飯店的無縫營運。
10、參加部門會議、訓練、績效評估。
**資格**:
1. 在飯店業擔任客房管理主管或類似職位的豐富經驗。
2. 熟悉家事程序、技術和清潔產品。
3. 優秀的領導能力、溝通能力和人際溝通能力。
4. 能夠同時處理多項任務,確定任務的優先順序,並且能夠在快節奏的環境中承受壓力。
5. 注重細節,專注於為客人提供高品質的服務。
6.熟悉飯店管理軟體及系統者優先。
7. 擁有飯店管理或相關領域文憑或學位者優先。
**工作條件**:
1、該職位可能需要輪班工作,包括週末和假日。
2. 角色包括站立、行走和舉起重物,作為家事職責的一部分。
**好處**:
1.有競爭力的薪資待遇
2.飯店服務和設施的員工折扣
3. 培訓和發展機會
4. 健康與保健福利
5. IHG 集團內的職涯發展機會
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