Housekeeping Supervisor
6 months ago
**Staff Supervision**:Supervise and coordinate the activities of housekeeping staff, including room attendants and support personnel.
Schedule shifts and assign tasks to ensure efficient coverage.
- **Quality Control**:Conduct regular inspections of guest rooms and public areas to maintain high cleanliness standards.
Address any issues identified during inspections and ensure prompt resolution.
- **Training and Development**:Train new housekeeping staff on cleaning procedures, safety protocols, and customer service expectations.
Provide ongoing training to enhance the skills and performance of the team.
- **Inventory Management**:Manage and monitor the inventory of cleaning supplies and linens.
Coordinate with the Housekeeping Manager to reorder supplies as necessary.
- **Communication**:Communicate effectively with the Housekeeping Manager, front desk, and other hotel departments to coordinate activities.
Address guest requests and concerns promptly and professionally.
- **Performance Evaluation**:Monitor the performance of housekeeping staff and provide regular feedback.
Assist in performance evaluations and contribute to the development of improvement plans.
- **Guest Satisfaction**:Ensure guest rooms and public areas meet established cleanliness standards to enhance guest satisfaction.
Collaborate with the front desk to address any special guest requests or concerns.
- **Safety and Compliance**:Enforce safety standards and ensure compliance with hotel policies and industry regulations.
Conduct regular safety training for housekeeping staff.
- **Problem Resolution**:Address and resolve any issues or conflicts among housekeeping staff.
Escalate complex issues to higher management when necessary.
- **Emergency Response**:Implement emergency response plans for unexpected situations, such as spills or accidents.
Ensure the housekeeping team is trained on emergency procedures.
Schedule:
- Afternoon shift
- Day shift
- Holidays
- Night shift
- Rotational shift
- Weekend jobs
**Education**:
- STM/STPM (preferred)
**Experience**:
- Housekeeping: 1 year (required)
Ability to Commute:
- Kuala Lumpur (required)
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