Mobile Game Customer Service

1、客服； Job responsibilities: 1. Respond promptly and professionally to players' inquiries and provide accurate information regarding game features, gameplay, and technical issues. 2. Assist players in troubleshooting and resolving game-related problems, including gameplay difficulties, account issues, and payment inquiries. 3. Provide guidance and...

We are a dynamic and fast-growing tech startup based in Kuala Lumpur, Malaysia. We are seeking an experienced **HR and Admin Manager** to join our team. This role is pivotal in managing both human resources and administrative functions to support our company's growth and success. If you are passionate about the tech industry and thrive in a fast-paced...

Game Content Designer We're looking for enthusiastic and dedicated game content designer who succeeds in an exciting development and live service environments. As a game content designer, you will be an integral member of the team shaping our games to satisfy our player community with a mind towards driving commercial success on a free-to-play business...

Game Content DesignerWe're looking for enthusiastic and dedicated game content designer who succeeds in an exciting development and live service environments. As a game content designer, you will be an integral member of the team shaping our games to satisfy our player community with a mind towards driving commercial success on a free-to-play business...

Responsible for a mobile game product, including goal setting, client schedule planning, content localization formulation, quality assurance planning, in game event planning and other operation related task - Develop and execute product roadmap - Monitor overall product progress and goals - Analyze product’s performance and the effectiveness of in game...

The Company:Our Client is a games development studio founded in Malaysia. They are a tech focused studio with both internal IP(s) and external co-development projects. They build games over multiple platforms, primarily focused on PC (Unreal Engine). Their flagship IP Eximius: Seize the Frontline is a full serviced multiplayer 5v5 FPS/RTS hybrid squad based...

**Position: Technology Operations Analyst ( Gaming)** **Tenure: 1 year contract** **Salary: Up to RM 7,000** **Location: Axiata Tower** - Be the point of contact for the partners which comprises a set of important and high potential developers for the platform. - Provide in-depth quality feedback and consultation to 3rd party partners. - Consult with...

**Job Requirements**: - Must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Computer Science/Information Technology or equivalent. - Minimum **3-year of working experience** in related field is required. - 1-3 years studio experience with 1 published mobile title. - Experience with augmented reality, virtual reality, mobile...

**Job Requirements**: - Must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Computer Science/Information Technology or equivalent. - Minimum **3-year of working experience** in related field is required. - 1-3 years studio experience with 1 published mobile title. - Experience with augmented reality, virtual reality, mobile...

At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...

We are seeking a talented Unity Game Developer to join our team and contribute to the development of exciting and immersive gaming experiences. As a Unity Game Developer, you will be responsible for designing, developing, and implementing gameplay features, mechanics, and systems using Unity3D. **Key Responsibilities**: - Game Development: Design,...

**Role**:Customer Service Executive **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Communication Customer Relations Customer Service Focus Focused Mobile Communications Communication Skills business communication Customer oriented Customer...

**Role**:Customer Service Executive **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Communication Customer Relations Customer Service Focus Focused Mobile Communications Communication Skills customer service analyst business communication...

**Customer Service Executive** Samsung Authorized Service Center TRX Mall, Kuala Lumpur. **Responsibilities**: - Handle customer service on-site - Resolve customer problem and issue. - Do admin and any related task **Requirement**: - Minimum SPM Speak Malay and English - Willing to learn & start from below Availability to work shift hours,including...

**What you will be doing**: As a Senior Game Data Analyst, you will be working in our cross-disciplinary team to help use data efficiently to improve games. You will work with decision-makers to understand their goals, find opportunities, and guide decisions about features and games across the company. Your responsibilities will include: - Analysing data to...

Location: - Kuala Lumpur- Specialisation: - Consultancy- Salary: - MYR 48,000 - 52,000 (Annual)- Reference: - PR/156841- Contact details: - Shuya Looi- Job published: - February 28, 2024 15:47**Company Background**: - New set up IT outsourcing company (focus on online gaming client) - Working hours: 11am - 8pm (2 days off per week) **Responsibilities**: -...

The Company:Our Client is a games development studio founded in 2008 - Malaysia. They are a tech focused studio with both internal IP(s) and external co-development projects. They build games over multiple platforms, primarily focused on PC (Unreal Engine). Their flagship IP Eximius: Seize the Frontline is a full serviced multiplayer 5v5 FPS/RTS hybrid squad...

RESPONSIBILITIES - Identifying correcting and advising on technical issues in the customer’s computer, mobile app, and/or video game console. - Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing. - Escalating real-time issues to client/supervisor. - Report and minutes writing in...

Handling and dealing with stakeholder forms and internal teams to ensure accurate data, resolve issues to sign off cases and clearance to release stakeholder sum. - Work closely with handover team and defect team to handle and resolve customer inquiries within the prescribed period. - Analyse and track the root cause of complaints and claims cases with...

Become a product expert that help customers for best solution. - Delivery High End customer service to clients - Should be active on Social media so could understand the customer’s concern. **Requirements**: - Basic understanding of PC & mobile device troubleshooting - 1 to 2 years of experience in customer service with 1 year in a Tech support process...