Media Production

3 weeks ago

Bangsar South, Malaysia Agensi Pekerjaan Career Channel Sdn Bhd Full time

**Position**:Digital Media Operator / video

**Responsible for**:Ingest and Adpro

**Department**:Operations

**Your Responsibilities**
- To ensure the client’s orders and materials are processed ready for ingest and to communicate any problems/issues with the client effectively and in a timely manner.
- To assist clients with all aspects of their order or any queries they may have.
- Ingesting material of the highest quality into the system, ensuring high productivity at all times with a constant flow of ingestion.
- FTP administration; Transcoding; QC and reporting; Digital File Reviewing and inspection; various post-production techniques
- To ensure client’s orders and materials are processed and ready for ingest
- To constructively and proactively liaise within the team to ensure material is ingested and work is completed within

**SLA**
- To communicate any problems/issues effectively and in a timely manner
- Fixing and Creating broadcast-compliant files for delivery using post-production tools
- To constructively and proactively liaise within the production team to ensure material is ingested and work is completed within timeframes, customers are advised and charged appropriately for fixes.
- Maintain current clients & revenues by playing your part in ensuring the smooth running of ingest, adpro, and maintaining high standards of quality control and customer service.

**Operational Efficiency**
- Ensure low error rate. Check that material is available for ingestion within SLA
- Always work efficiently and effectively, using correct workflow and work procedures
- Testing end-to-end for TV or Broadcast products; reporting thoroughly back to agreed-upon escalation routes
- In conjunction with traffic, prioritize Ingest tasks to meet SLA's and customer's requirements.
- Executing the following tasks in a proficient manner: Ftp and nVerge administration;
- Transcoding; QC and reporting; Digital File Review and Ingest; various post-production techniques; other tasks that should become relevant to the role from time to time.
- Ensure you have the information and materials to complete the task to satisfactory quality within the given timeframe; if not, then you must raise this with Traffic at the earliest opportunity.
- Use all the technical tools efficiently and consistently and maintain an organised, structured and repeatable workflow
- Follow Ingest Standard Operating Procedures
- Communicate promptly and courteously in a helpful and professional manner with traffic or other stakeholders.
- ensuring that you maintain a customer-focused orientation at all times.

**Documentation**
- Issue a QC report for each clock on each order.
- Assist in creating and maintaining checklists and SOP.
- File a fault report for any software or hardware deficiency
- Understand that the Ingest department is part of a bigger chain of activities and some flexibility may be needed to aid other departments in meeting their own targets whilst not compromising the above
- Be a part of a scheduled shift rotation
- Assignments as required and relevant by Management
- Achieve the KPIs.

**Skills & Experience are needed.**
- Ideally, you would currently be working in production, broadcast engineering, video editing or related industries
- A minimum of 3 years’ experience in in
- and post-production services.
- A background in advertising or media AV support, such as knowledge of Broadcaster, Advertising and post-house operations or workflow is an advantage
- Good knowledge of Digital social, and Online Formats (MP4, WebM, etc.)
- Good knowledge of broadcast file formats (MXF, MOV, etc.).
- Good knowledge of Adobe Premiere
- Basic understanding of Adobe Audition and audio editing software
- Good knowledge of Transcoders and File creation techniques
- Good Understanding of Containers, codecs and encoding techniques

**Industry**
- Business Consulting and Services

**Employment Type**

Full-time

**Salary**: RM3,500.00 - RM4,800.00 per month

Application Question(s):

- Are you willing to work in a shift role?

**Experience**:

- Ingest operator: 3 years (preferred)
- Post Produstion: 3 years (preferred)
- Media AV support: 3 years (preferred)
- Adobe Premiere: 3 years (preferred)

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