Field Visit Officer

2 months ago


Johor Bahru, Malaysia SHENMA CREDIT SDN BHD Full time

**A.** **Key Roles & Responsibilities**
- Responsible to identify new information of customer & conclude situation of customer in securing the payment
- Responsible to deliver field visit report in order to provide guidelines for file holders in their collection action planning
- Responsible to keep customer information safe.

**B.** **Requirements**
- SPM, STPM, Diploma, Bachelor / Professional Degree / Diploma in the field of Banking & Finance, Business Administration, Business Management or any equivalent.
- Fresh graduates also be considered, as a proper on the training will be provided.

**C.** **Experiences and Knowledges and Skills**
- At least 1- 2 year(s) of working experience in debts collection / Credit companies.
- Preferred Male and have valid driving license.
- Communicate effectively with various types of customer in a professional way without personal feelings influencing the process.
- Possess good interpersonal skills and able to actively interact with all levels of customers
- To identify, locate and investigate accounts which are difficult to secure payment via telephone calls
- To create awareness among customers to make prompt payments as agreed
- Responsible to deliver field visit report in order to provide guidelines for file holders in their collection action planning
- Ability to deliver high quality customer service to external and internal customers
- Positive attitude, self-motivated, ability to work as part of a team and independently

**D.** **Benefits**

+ Monthly Commission

+ Yearly Performance Bonus

+ Working Day: Monday to Friday; Overtime if necessary

+ Company will provide Motorcycle, Monthly Maintenance

+ Petrol & Parking Reimbursement

+ Monthly Mobile Phone reimbursement

+ Insurance

+ Dental

**Salary**: RM1,800.00 - RM2,500.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay
- Overtime pay
- Yearly bonus

COVID-19 considerations:
The Company and All Employees are required to strictly adhere to the tight standard operating procedures (SOP) developed by the National Security Council (Majlis Keselamatan Negara, MKN).

**Experience**:

- Field Visit / Debt Recovery: 1 year (preferred)

License/Certification:

- Motorcycle Licenses (preferred)

Willingness to travel:

- 100% (preferred)


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