Store Manager

6 days ago

Johor Bahru, Malaysia H&M Group Full time

A Store Manager is to put the customer at the center of everything you do. You need to ensure the highest possible level of customer service and make sure that the visual merchandising is executed according to our guidelines. You maximize the sales opportunities and the profitability of your store, as well as follow up on the results. You will also manage the recruitment, training, and development of the Sales Advisors and the Store Management team. Our business is your business, so when you grow, we grow.

**Key Responsibilities**:

- Analyze and follow up store’s KPIs
- Deliver great customer experience
- Maximize conversion & customer service
- Ensure store meets H&M standards
- The ability to delegate, follow up and provide straightforward feedback with the goal to coach and develop your team

**Qualifications**
To be successful in the role as Store Manager, we believe you have proven leadership skills with high level of trust and integrity, clear vision, goals and result driven with a deep interest in developing people. Minimum of 3-5 years of experience within the high traffic retail industry.

**What you need to succeed**:

- 3+ years management experience in a customer facing environment
- Previous experience of leading and managing teams
- Knowledge and passion for driving goals forward
- Has a passion for profitability and people
- Has a customer first mindset

**Additional Information**

**Benefits**

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program - HIP. You can read more about our H&M Incentive Program here.

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.

**Inclusion & Diversity**

H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.

**Company Description

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