Assistant Store Manager

2 weeks ago

Johor Bahru, Malaysia Halo Ventures Sdn Bhd Full time

**Job description**

Position Available:
**Toppen Shopping Centre**
- **Key Responsibilities**_

**1. Team Management**
- Recruit, train, and supervise a team of retail assistants to deliver outstanding customer service.
- Provide ongoing coaching, mentoring, and performance evaluations to ensure team members meet or exceed sales targets.
- Foster a positive and motivating work environment that encourage teamwork and individual growth.

**2. Sales and Business Development**
- Set sales goals and develop strategies to achieve targets, including maximizing store profitability.
- Monitor sales performance and analyze sell through.
- Identify best seller and low performing merchandise and implement corrective actions.
- Plan and execute marketing and promotional initiatives to drive foot traffic and increase customer engagement.

**3. Customer Service**
- Ensure customers receive exceptional service by maintaining a knowledgeable and friendly sales team.
- Handle escalated customer concerns or complaints, resolving issues promptly and professionally.
- Train staff on product knowledge and assist customers in making informed purchasing decisions.

**4. Inventory Management**
- Oversee inventory control processes, including daily stock count, monthly stock take, replenishment, visual merchandising and monitoring stock levels.
- Collaborate with buying teams to ensure appropriate stock assortment based on customer demand and trends.
- Conduct regular inventory audits to minimize discrepancies and optimize stock management.

**5. Store Operations**
- Maintain store standards for cleanliness, organization, and visual presentation to create an attractive shopping environment.
- Implement and enforce operational policies and procedures, ensuring compliance with company guidelines.
- Monitor and manage store expenses, including labor costs, supplies, and maintenance.
- Maintain store in accordance with the visual merchandising standards or guidelines.

**6. Reporting and Analysis**
- Generate regular reports on sales performance, inventory levels, and other key metrics.
- Analyze data to identify opportunities for improvement and develop action plans accordingly.
- Provide feedback and recommendations to senior management on sales trends, customer preferences, and market competition.

**7. Staff Management**
- Prepare team monthly schedule, including assisting to schedule promoters to stores on a need basis.
- Lead and guide the team to improve their performance, give appropriate support to meet company requirements.
- Support the recruitment, onboarding and training of store team members.
- **Qualifications Requirement**_
- Previous experience in retail management, preferably in the shoe and fashion retail industry.
- Strong leadership and team management skills with the ability to motivate and develop a high-performing sales team.
- Excellent customer service and interpersonal skills, with a passion for delivering exceptional shopping experiences.
- Proven track record of achieving sales targets and driving business growth.
- Strong analytical and problem-solving abilities, with the capacity to analyze data and make informed decisions.
- Knowledge of inventory management practices and visual merchandising techniques.
- Familiarity with retail operations, including cash handling, POS systems, and store opening/closing procedures.
- Flexibility to work evenings, weekends, and holidays as required.
- **Benefits**:_
- Staff Purchase Discount
- Free uniform every 6 month
- Performance Bonus
- Annual Increment
- Outpatient Medical Coverage
- Sales Commission / Sales incentive
- Punctuality Incentive
- Allowances
- Leave (Annual Leave/ Medical Leave / Maternity Leave / Paternity Leave / Compassionate Leave)
- Career Development Opportunities
- On-the-job training

**Salary**: RM3,500.00 - RM4,500.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus

Expected Start Date: 03/15/2024

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