Spa Manager to Bahrein

2 weeks ago

Kuala Lumpur, Malaysia Carers4World Full time

Join Our Client Team

We are looking to hire a Spa Manager responsible for shaping our guest and employee experiences by providing exceptional knowledge and service.

Key responsibilities:

- Builds a motivated and skilled team, leads by example and installs a culture of continuous learning and improvement among employees;
- Actively participates in Employee Relations activities and programs.
- Interact with guest, providing full knowledge and assistance for maximum guest usage in a friendly but unobtrusive manner;
- Be cross trained in all functions of the spa and assist in times of need;
- Keep accurate and up-to-date records and statistics on SPA Members and Membership sales;
- Demonstrates standards awareness, by setting example for standards execution, standards testing and implementing action plans to achieve established product and service goals;
- The ability to convey clear instructions and guidance to staff and establish working relationships that attain a high level of effective employee morale.
- Monitor, coordinate and process vacations, days off and shift change requests in a timely manner and ensure that changes do not negatively impact the schedule or guests.
- The ability to interview, train, schedule, monitor employee performance, discipline and complete payroll for all personnel who report to him/her.
- The ability to help the Spa Director give guidelines, direction and monitoring for the spa operation's development and effectiveness.
- The ability to review all suggestions and comments from guests and make necessary adjustments.
- The ability to ensure timely and effective performance reviews for the department. Achieve sales targets monthly as set by the Hotel;
- Responsible for the administration of goods, requisitions, inventories, storage and cost-effective usage of department-related materials and assets, according to standards to ensure for smooth operation;
- Oversee the cleanliness and maintenance of all areas in the Spa and coordinate special requirements with Housekeeping, Laundry, and Engineering;
- Make recommendations regarding the annual operating budget, capital investment budget, operating planning and further periodic evaluations of financial performance, including reports on sales and operations with supporting statistical data;
- Introduce new and innovative treatments, products, rituals and facials to continually enhance and develop the spa menu;
- Keep Senior Management of the Hotel informed of all member-related issues, events and programs;
- Maintain optimum par levels for all materials and supplies and assure availability in operational and guest supplies;
About You:

- Bachelor's degree is preferred
- 3 years minimum of experience as a manager within the high end/luxury market.
- Strong problem-solving skills.
- Customer-focused with excellent interpersonal skills.
- Results-driven with a proven track record of meeting or exceeding sales targets.
- Strong organizational and multitasking skills.
- Excellent written and verbal communication skills.
- Detail-oriented and meticulous in task execution.
- Proactive and able to anticipate the needs **Ability to work under pressure and meet deadlines.**:

- Ability to work collaboratively in a team environment.
- Proven leadership skills
- Strong command of the English language, both written and verbal

What do we offer?
- Tax free Salary,
- Service charge,
- Complimentary full board living accommodation in a high quality,
- Wellresourced staff housing,
- Paid home leave tickets,
- Vibrant social and sporting events,
- Free transportation to and from work,
- End of Service Gratuity,
- Excellent Learning & Development Program,
- Vibrant staff fitness facilities including Swimming Pool and many more.

We are looking for engaged people with a creative and open mindset

**Salary**: From RM5,143.04 per month

**Benefits**:

- Health insurance
- Meal provided
- Opportunities for promotion
- Professional development

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus
- Tips

**Education**:

- Bachelor's (preferred)

**Experience**:

- SPA Manager: 3 years (required)

**Language**:

- English (required)

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