Spa Operations Manager
5 days ago
Billion Onsen & Asthetics is seeking a highly experienced and visionary Spa Director to spearhead the operations of our luxurious spa facility. As a key member of our leadership team, you will be responsible for driving exceptional guest experiences, managing staff, and implementing strategies to drive revenue growth.
Job DescriptionThe successful candidate will possess:
- At least 10 years of proven experience in spa management or a similar role, with a track record of success in delivering exceptional guest experiences and driving revenue growth.
- Strong leadership skills with the ability to inspire and motivate a diverse team.
- Excellent interpersonal and communication skills, both written and verbal.
- Proficiency in spa software systems and Microsoft Office applications.
You will be expected to:
- Oversee day-to-day operations of the spa, including scheduling, inventory management, and facility maintenance.
- Ensure compliance with health and safety regulations and maintain a clean and organized environment.
- Develop and implement efficient operating procedures to optimize productivity and enhance guest satisfaction.
- Recruit, train, and supervise spa staff, including therapists, receptionists, and support personnel.
- Manage therapist and consultants' work schedules.
- Provide ongoing coaching and performance feedback to ensure high levels of professionalism and service excellence.
- Foster a positive and collaborative work environment that encourages teamwork and personal growth.
- Maintain high standards of service delivery and ensure that all guests receive personalized attention and care.
- Implement strategies to enhance guest satisfaction and promote repeat business through loyalty programs and special promotions.
- Operational Management
- Staff Leadership and Development
- Guest Experience
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