Spa Operations Manager

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Billion Onsen & Asthetics Full time

Billion Onsen & Asthetics is seeking a highly experienced and visionary Spa Director to spearhead the operations of our luxurious spa facility. As a key member of our leadership team, you will be responsible for driving exceptional guest experiences, managing staff, and implementing strategies to drive revenue growth.

Job Description

The successful candidate will possess:

  • At least 10 years of proven experience in spa management or a similar role, with a track record of success in delivering exceptional guest experiences and driving revenue growth.
  • Strong leadership skills with the ability to inspire and motivate a diverse team.
  • Excellent interpersonal and communication skills, both written and verbal.
  • Proficiency in spa software systems and Microsoft Office applications.

You will be expected to:

  1. Oversee day-to-day operations of the spa, including scheduling, inventory management, and facility maintenance.
  2. Ensure compliance with health and safety regulations and maintain a clean and organized environment.
  3. Develop and implement efficient operating procedures to optimize productivity and enhance guest satisfaction.
  4. Recruit, train, and supervise spa staff, including therapists, receptionists, and support personnel.
  5. Manage therapist and consultants' work schedules.
  6. Provide ongoing coaching and performance feedback to ensure high levels of professionalism and service excellence.
  7. Foster a positive and collaborative work environment that encourages teamwork and personal growth.
  8. Maintain high standards of service delivery and ensure that all guests receive personalized attention and care.
  9. Implement strategies to enhance guest satisfaction and promote repeat business through loyalty programs and special promotions.
Responsibilities
  • Operational Management
  • Staff Leadership and Development
  • Guest Experience

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