Customer Service Mandarin Speaker

2 weeks ago


Penang, Malaysia Net2source LLP Full time

Possess strong communication skills, including the ability to converse, read and write (type) effectively in the English and native language
- Ability to multitask, detailed oriented and possess good problem-solving skills
- Customer oriented with strong interpersonal skills and the ability to communicate effectively with customers
- Passionate in helping to resolve customer issues / queries and complaint handling
- A team player who thrives in a fast paced, dynamic environment
- A self-starter who is able to work independently and under mínimal supervision
- Able to determine the problem/sentiment of each interaction and responds professionally
- Communicating with customer through all channel (phone, social media, digital, chat, etc)

**Minimum Skills Required**:

- 1 year of minimum experience in Customer Service
- Decision-making skills and analytical skills are highly needed competencies due to nature of the program.
- Flexible to changes and has a sense of urgency. This includes willingness to be upskilled to other functions.
- Good time management skills
- Can work under pressure and can deliver set goals
- Confident in handling complex situation
- Conversant and able to convey messages
- Ability to effectively respond to customer needs o Interpersonal skills required to work well with others
- Ability to follow directions
- Ability to use the desktop computer system
- Ability to multitask
- Ability to learn at a fast pace
- Good comprehension and listening skills



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