Reporting Analyst
7 months ago
Analyze call center performance metrics, including but not limited to, average handle time, first call resolution, and customer satisfaction scores.
- Identify trends and patterns in call center data to improve operational efficiency and customer service.
- Work closely with call center managers and supervisors to develop strategies for improving call center performance.
- Conduct root cause analysis to identify the underlying issues contributing to call center inefficiencies.
- Collaborate with cross-functional teams to implement process improvements and best practices.
- Prepare and present reports to senior management outlining key findings and recommendations.
- Provide ongoing support and training to call center staff to ensure successful implementation of new processes and procedures.
**Requirements**:
- Bachelor's degree in Business Administration, Management, or a related field.
- 3+ years of experience in call center operations and management.
- Strong analytical and problem-solving skills.
- Excellent communication and presentation skills with a proactive approach to engaging stakeholders effectively.
- Proven ability to work effectively in a fast-paced environment and manage multiple projects simultaneously while demonstrating a willingness to go the extra mile.
- Exceptional capacity for learning and adapting to new technologies and processes.
- Experience in project management is a plus.
- Knowledge of call center technologies and best practices.
Pay: RM4,000.00 - RM5,000.00 per month
**Benefits**:
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
-
Reporting Analyst
7 months ago
Selangor, Malaysia XOX Com Sdn Bhd Full time**JOB RESPONSIBILITIES**: Responsible for managing report requirements and developing the associated reports and dashboards for the organization's users. Work closely with the various departments and divisons and translate their requirements into reporting deliverables. Analyze and optimized all existing reports. Document the requirements for new reports and...
-
Analyst, Sbg Reporting/ca
7 days ago
Selangor, Malaysia RHB Banking Group Full timeWorking Hour - Regular Hours - Monday - Friday- Business Area - Finance- Location - Malaysia - Selangor- Description **Primary Objective**: - To assist business units in financial planning, management reporting and cost allocation - Work closely and provide end to end support to business units from execution to reporting process. - To achieve a strategic...
-
Japanese Speaking Security Analyst
7 months ago
Selangor, Malaysia Pasona Malaysia Full time**Job ID** **22806** **Position Title** - Japanese Speaking Security Analyst **Industry** - Call Center/BPO/Shared Service - ・Monitor and report on all security related alerts, incidents and breaches and provide assistance in the investigation and resolution of security incidents.- ・Produce monthly security reports for the clients. - ・Manage all...
-
Financial Analyst I
7 months ago
Selangor, Malaysia Hewlett Packard Enterprise Full timeFinancial Analyst I This role has been designated as ‘Office’, which means you will primarily work from an HPE office. HPE's Worldwide Finance organization provides world-class decision support driving profitable growth and exceptional Shareholder value through our commitment to operational excellence, people development, and innovation. We provide...
-
Quality Assurance Analyst
7 months ago
Selangor, Malaysia SummitNext Technologies Sdn Bhd Full time**We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as Quality Assurance Analysts**,** providing unrivalled support to our clients. **Position** Quality Assurance...
-
Quality Analyst
3 days ago
Selangor, Malaysia TaskUs Malaysia Sdn. Bhd. Full timeIt started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment's notice, mastering consistency in an The Quality Analyst (Bilingual) is responsible for creating an...
-
SEO Analyst
2 hours ago
Hulu Selangor, Malaysia Sourceability North America Full time**Responsibilities**: - About the Role- Digital Solutions team. The SEO analyst’s responsibilities will include overseeing the - development of our SEO strategy, auditing site performance, and maintaining best practices for - a B2B Ecommerce platform serving over 1,000,000 SKUs. You should be able to serve as the- - results.**Responsibilities**: - Drive...
-
Special Pricing Analyst
2 weeks ago
Selangor, Malaysia Hewlett Packard Enterprise Full timeHewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world. Our Finance team is central to HPEs operational excellence, people development, and innovation - enabling our growth and exceptional customer value. We...
-
Consumer Insights Analyst Selangor, Malaysia
7 months ago
Selangor, Malaysia Philip Morris International Full timeWe’re looking for a Consumer Insights Analyst based in our Malaysia office, who can contribute to the generation and utilization of actionable market and consumer insights timely and accurately on Conventional Cigarettes and Reduced Risk Products. The analyst will provide the Malaysia team and Duty-Free team with the necessary inputs for making strategic...
-
Specialist, Business Analyst
2 weeks ago
Kuala Selangor, Malaysia Dksh Full time**Responsibilities**: Job summary: - Analyzing financial reports, client & product portfolio, market research and operating procedures, strategizing ideas to improve business development operations and meeting company objectives. Job responsibilities: - Day-to-day Job summary: Analyzing financial reports, client & product portfolio, market research and...
-
People Technology Analyst
2 hours ago
Kuala Selangor, Malaysia Experian Full time**Responsibilities**: - Company Description - Experian unlocks the power of data to create opportunities for consumers, businesses and society. We gather, analyze and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and...
-
Analyst IT Operations
2 hours ago
Hulu Selangor, Malaysia Flex Full time**Responsibilities**: - At Flex, we welcome people of all backgrounds. Our employees thrive here by living our values: we support each other as we strive to find a better way, we move fast with discipline and purpose, and we do the right thing always. Through a respectful, inclusive and collaborative culture, a career at Flex offers the opportunity to make...
-
Analyst, Service Desk
2 weeks ago
Selangor, Malaysia Sudong Sdn Bhd (Member of Singtel Group) Full time**Responsibility**: - To work with Service Desk Team Leader and fellow Service Desk Analysts to deliver exceptional service to customers. - Be accountable for and actively contribute toward the achievement of Customer Service Levels. - Provide high quality customer service and level 1 technical support over the phone (technical and billing issues...
-
Sales Operations Analyst
7 months ago
Selangor, Malaysia Temenos Full time**ABOUT TEMENOS** Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together. We serve over 3000 clients from the largest to challengers and community banks...
-
Commercial & Costing Analyst, Sea Healthcare
7 months ago
Selangor, Malaysia Amcor Full time**Job Overview** As the Commercial & Costing Analyst, you will be responsible for or assist with a range of tasks predominantly supporting Sales & Marketing and Finance leadership to drive profitable growth and customer satisfaction. Key tasks include product costing, pricing reviews (including pricing initiatives and customer R&F), customer and product...
-
Regional Pricing
7 months ago
Selangor, Malaysia Alcon Full timeAt Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our...
-
Analyst I
7 months ago
Selangor, Malaysia PRGX Global, Inc Full time**ABOUT PRGX** **Job Description**: Job Title: Analyst I Date: 2021 Division/Department: Recovery Audit **Location**: Reports to: Management Service Line: Recovery Audit Band: 2 - Specialized Support Zone: NA Type of position: Full-time Temporary - Part-time Other FLSA Status: Hours____ / week - Exempt Not applicable - Non-exempt JOB DUTIES &...
-
User Researcher
7 months ago
Selangor, Malaysia Netizen Experience Full timeUX & Data Specialist, the new breed of ‘Market Researcher’ in this digital era. Think of the digital products that you use everyday like Facebook, Twitter or an e-commerce site, UX & Data Specialist applies both quantitative and qualitative research method to study your behaviour and improve your experience in using the products. Fresh Graduates are...
-
Commercial Business Analyst
7 months ago
Selangor, Malaysia Eppendorf Full timeYour challenges: Planning, budgeting and forecasting - Prepare RFC input template. - Complete budgeting and forecast information for relevant countries/functions in collaboration with respective stakeholders and load into corporate reporting system. - Generate, validate and distribute RFC reports prior to final approval. - Enhance budgeting and forecasting...
-
Credit Analyst
4 days ago
Selangor, Malaysia CapBay Full time**In this role, you will be expected to**: - Provide financial projections or sensitivity analysis for credit evaluation where necessary. - Interview clients with Relationship Managers on site-visits if required. - Perform independent post-approval reviews on credit accounts. - Monitor loan portfolio repayments as well as conduct periodic credit review on...